Only In The US, IPhone 7 And 7 Plus Users Who Experience Audio Problems Can Claim IDR 5.6 Million

Illustration of the iPhone 7 (photo: Doc. pexels)

Pengguna iPhone 7 dan 7 Plus yang mengalami masalah audio hanya memiliki waktu sedikit lebih dari seminggu untuk mengajukan klaim sebesar 349 dolar AS (Rp5,6 juta) kaca. Klaim ini merupakan bagian dari penyelesaian gugatan class action yang diajukan pada tahun 2019 di Pengadilan District AS untuk wilayah utara California.

The lawsuit alleges that the damaged 'Audio IC' chip on the iPhone 7 and 7 Plus models causes a wide range of audio problems, including calls interference, Siri, Voice Memos app, and internal microphone quality. This problem is known as 'Loop Disease' by Apple's third-party repair professionals. This problem arises in phones sold between early 2017 and late 2018.

Although Apple has agreed to pay a settlement of $35 million, the company does not recognize any errors in this matter. For eligible iPhone 7 and 7 Plus users, this is an opportunity to get compensate for the problems they are experiencing.

Applicable customers may have received notification via a postcard or email about their part of this settlement. However, for those who haven't, more information is available on the completion information site provided by the legal team.

The claim submission deadline is June 3, 2024. On the same date, it is also a time limit to object to rejected claims. Therefore, users who feel eligible are advised to file a claim as soon as possible.

iPhone 7 or 7 Plus users living in the United States and buying the phone between September 16, 2016 and January 3, 2023 may be eligible for compensation if they report audio issues to Apple and/or pay Apple for repair or replacement.

To file a claim, the owner of the iPhone 7 or 7 Plus must download, print, and submit a 'payment athlete' form before the June 3 deadline. Applicable plaintiffs will receive a minimum of $50 and up to $349 depending on the level of repair or replacement they have previously paid to Apple.

Customers who report audio problems but don't pay Apple for repairs or replacements will be eligible for payments of up to $125 (Rp2 million). The amount of compensation will vary depending on the extent of the damage and costs incurred by customers to fix the problem.

Lawyers for the lawsuit, Andrea Gold and Greg Coleman, expressed their pride in resolving this class action lawsuit. "We are proud of the settlement of the national class action lawsuit awaiting final approval in court," they said.

Despite agreeing to pay for the settlement, Apple denies making a mistake regarding this 'Audio IC' chip issue. A customer describes his struggle with the 'Loop Disease' in Apple's discussion forum, expressing frustration over audio issues that interfere with the use of calls, FaceTime, Siri, and headphones.