Infobip Takes Advantage Of Chatbots For Customer Communications

The Indonesia 2024 Omnichannel and CX Outlook event organized by Infobip (photo: Rana/VOI)

Infobip, a communication service provider that helps business connections, realizes how important communication and solutions are for customers, especially in the current era of technological advances.

With so many media to communicate, customers increasingly need a response from the branddatauseller they contacted. Through these various communication demands, Infobip helps business people to take advantage of all technology on one platform.

Director of Strategic Partnership Development Miguel Rights at the Indonesia 2024 event Omnichannel and CX Outlook said they were taking advantage of a generative Artificial Intelligence (AI) technology. This technology is even a very important element for them.

Infobip has adapted to chatbot needs. When customers need technology like this, Infobip is able to integrate solutions into the communication they need.

They call this solution solution solution as a service. Chatbot already has everything, but doesn't really have everything that humans need. In the end, humans still need someone to solve their problems.

When using the Saas dichatbot, the customer no longer has to wait long just to complain. They don't have to email and wait for days because this chatbot will provide direct access to humans.

Sales Director SoouthaPACmen Tizon added that humans will need humans in the end andchatbot will not be able to replace that. Therefore, the implementation of SaaS is believed to be able to provide good experience to customers.

Whatever happens, MIND must provide good service so that their image is maintained. According to Infobip Company Business Director Kukuh Prayogi, this can be resolved if abrand can answer their customers' complaints without the need to make them wait.