How To Use Free Telemedicine Services For COVID-19 Self-Isolation Patients

ILLUSTRATION/UNSPLASH

JAKARTA - The government provides free telemedicine services to monitor COVID-19 patients who are self-isolating at home. In this service, the Ministry of Health cooperates with 11 telemedicine service platforms.

Minister of Health Budi Gunadi Sadikin said that this telemedicine service was created to minimize the isolation of patients without symptoms or mild symptoms so that they do not need to go to the hospital. Because it will increase the risk of disease.

“So, the telemedicine platform wants to provide free doctor consultation services every day during the 14-day incubation period they will stay. They will also be able to issue a prescription for the medicine", said Budi, quoted from the official website of the Ministry of Health, Friday, July 9.

This telemedicine platform also connects with laboratories that have been accredited by the Ministry of Health to connect to pharmacies. "Where will we send the medicine or the patient can take it himself to a pharmacy in Jakarta", said Budi.

The 11 telemedicine platforms available are Alodokter, GetWell, Good Doctor and GrabHealth, Halodoc, KlikDokter, KlinikGo, Link Sehat, Milvik Dokter, ProSehat, SehatQ, YesDok.

The flow of telemedicine services for self-isolated patients is as follows:

1. PCR/antigen swab test

The patient undergoes a PCR/antigen swab test in a laboratory affiliated with the Ministry of Health. If the test result is positive and the lab reports the results to the COVID-19 positive case database at the Ministry of Health (NAR), then the patient will receive a WhatsApp message from the Indonesian Ministry of Health (with a green tick) automatically.

This data must be reported by every laboratory providing COVID-19 test services to the Ministry of Health. Positive cases are patients who have a positive PCR test result from the past seven days or a positive antigen swab test from the past two days.

2. Online consultation

a. Patients can have online consultations with doctors at one of the 11 telemedicine service platforms for free by clicking on the link or link contained in the WA from the Ministry of Health and entering the voucher code in the selected application.

b. The patient consults a doctor by informing that he is a patient of the Ministry of Health program. For the time being, this program is only valid for the DKI Jakarta area.

3. Digital recipes

After conducting an online consultation, the doctor will provide a digital prescription according to the patient's condition. If the patient is in the self-isolation category, the drug can be redeemed for free.

4. Redeeming recipe

a. To redeem free drug prescriptions from the Ministry of Health, patients must send a WhatsApp message to one of the collaborating Kimia Farma pharmacy outlets.

b. Patients must send a digital prescription (PDF or screen capture) issued from the telemedicine platform, ID card, and delivery address to the designated Kimia Farma WhatsApp number.

c. Medicines and/or vitamins will be covered by the Ministry of Health in accordance with the provisions.

5. Drug delivery

The Ministry of Health cooperates with a delivery service from Sicepat to pick up drugs and/or vitamins from Kimia Farma Pharmacies and send them to the patient's address. Only patients with numbers registered in the Ministry of Health database (NAR) and who have active cases are entitled to drugs and vitamins.

There is also a list of drugs and vitamins covered by the Ministry of Health are:

1. Package A (Patients without symtomps) is a multivitamin (Vitamin C, Vitamin D, Vitamin E, and Zinc), with a dose of 1×1, the amount is 10.

2. Drug Package B (Patients with Mild Symptoms), consisting of:

a. Multivitamins (Vitamin C, Vitamin D, Vitamin E, and Zinc), with a dose of 1×1, the amount is 10

b. Azithromycin 500mg, with a dose of 1×1, the amount of 5

c. Oseltamivir 75mg, at a dose of 2×1, total 14

d. Paracetamol 500mg tab, with a dose of 10 if necessary.

The following is a list of WA CS Apotek Kimia Farma numbers that work together:

1. East Jakarta area: wa.me/([phone]

2. North Jakarta area: wa.me/([phone]

3. Central Jakarta area: wa.me/([phone]

4. South Jakarta area: wa.me/([phone]

5. West Jakarta area: wa.me/([phone]