On The Fourth Day Of The Vice President's Report Service Received 296 Complaints From Residents

The Main Expert Staff of the Presidential Communication Office (KKK) Prita Laura gave a press statement at the Setwapres Building in Jakarta, Thursday, November 14, 2024. (ANTARA)

JAKARTA - Public complaint services "Lapor Mas Vice President" have received a total of 296 citizen reports until the fourth day the channel was launched.

"Total laporan yang sudah masuk diterima sampai hari keempat ini ada 296 laporan yang sudah masuk," ujar Tenaga Ahli Utama Kantor Komunikasi Kepresidenan (KKK) Prita Laura di Gedung Sekretariat Wakil Presiden, Jakarta, Kamis.

Prita said the public's reports were various things, ranging from cases of education, health, to land disputes.

Prita also said that "Lapor Mas Vice President" is a joint government-owned program.

The program is mandatory for all ministry/institutional and local government institutions, as a channel to receive complaints from the public.

"What will be pasteurized later and then followed up will also be input for the government," said Prita.

Prita added that the implementation of the "Report Mas Vice President" program will continue to be improved and its effectiveness will be increased.

Previously, Deputy for Administration of the Secretariat of the Vice President Sapto Harjono said the complaint channel "Lapor Mas Wapres" was launched to make it easier for the public to submit complaints, complaints and aspirations to the government.

In the process, the Setwapres team will collect all complaints that have been reported by the public, and coordinate with ministries/agencies, as well as local governments to follow up.

People who have received ID numbers on their reports can review the progress of complaints through written WhatsApp contacts, namely at 081117042207, or through the official website of thewapreslapor.go.id.

"They can check the extent of the handling and for service standards, we have 14 days for the analysis process and will be followed up with ministries/agencies and local governments," said Sapto.

The "Report Mas Vice President" service at the Vice Presidential Secretariat Building, Vice Presidential Palace, Jakarta is open with a schedule from Monday to Friday from 08.00 to 14.00 WIB.