IDR 248 Million Savings In Lost Account, Customers In Buleleng Bali Sue To Court

ILLUSTRATION OF DOK VOI

BULELENG - A resident named Nyoman Werdiasa, a customer of a state-owned bank, sued the Singaraja District Court (PN), Buleleng, Bali, because the savings money in his account disappeared or disappeared Rp248 million.

Nyoman Werdiasa through his attorney, Gede Erlangga Gautama, filed a civil lawsuit with Singaraja District Court with lawsuit number 635/Pdt.G/2023/PN Sgr on Tuesday (3/10).

"It has been submitted to the Singaraja District Court, on Tuesday and the inaugural trial on October 24, 2023. The parties being sued are BRI and OJK as defendants," said Gautama, Thursday, October 5.

Initially his client opened a BRI Simpedes account at BRI Banyuatis, Buleleng in October 2016. Werdiasa's last balance reached Rp248 million.

But on Saturday, August 19, Werdiasa was surprised that her savings were lost. The victim also received a notification of SMS and transaction emails on his account.

"My client got an SMS, there were funds coming out but SMS was a bit strange. Because he was curious he checked the email and in his email it was true that the amount that came out was Rp. 248 million plus the transfer fee," he added.

The victim had opened the BRimo application but could not be accessed. The victim also went to the BRI Banyuatis office asking about the loss of money in the account.

"On Monday, we checked that the remaining Rp100,000 was empty. Based on the print out and the savings book, it turned out that it was true that the funds had come out suddenly without the victim's consent," he said.

Regarding this incident, the victim felt that he did not get a satisfactory answer from the bank. The victim also sued the court.

"Our complaints and complaints regarding our losses at the OJK were only forwarded to BRI. It was continued at forward and BRI replied, the answer from BRI was forwarded to us again. Finally, we sued the Singaraja District Court, basically using the consumer protection law," he said.

Meanwhile, the head of the BRI Singaraja Branch Office, Wayan Agus Parta Sumarta, in a written statement, confirmed that his party was conducting an investigation into Nyoman Werdiasa's complaint.

"And BRI deeply regrets the incident, where the person concerned is a victim of an online fraud or social engineering crime," he said, in a written statement.

BRI continued Sumarta empathizing with this. However, banks will only compensate customers if negligence is caused by the banking system.

"Regarding the lawsuit filed by the customer, BRI respects the legal process in accordance with applicable regulations," he said.

Sumarta appealed to customers to be more careful and not to download, install, or access unofficial applications, and was advised customers to maintain the confidentiality of personal data and banking data to others or parties on behalf of BRI, including providing personal data or banking data or account numbers, card numbers, PIN, users, passwords, OTP and others through channels, links or websites with sources that cannot be justified..

"We also appeal to the general public that this social engineering fraud mode can also occur in any bank. BRI always maintains customer confidentiality data, and never contacts customers to request confidential data such as usernames, passwords, PINs, or OTP codes and others," he said.