Bumame Went Viral For Getting Consumers 'Covided', Ministry Of Health Signals SOP Error

Illustration-Bumame Officer (Photo: DOK ANTARA)

JAKARTA - The Ministry of Health suspects that there has been a violation of standard operating procedures (SOP) by employees of the PCR test service provider and Bumame Pharmacy Antigen, which has led to consumer criticism.

"This is human error, it means that there are internal procedures and SOPs that must be followed," said Health Ministry Spokesperson Siti Nadia Tarmizi when confirmed in Jakarta, Antara, Friday, February 4.

Nadia said the SOP is a workflow in the standardized PCR and Antigen test service and serves as a guide as an implementation guide.

"If the error is proven to be detrimental to consumers, then it is necessary to see whether the violation has occurred," she said.

According to Nadia, the Ministry of Health has handed over all forms of supervision from the PCR and Antigen test service providers to the local government according to the domicile of the place of business.

Even with the decision to impose sanctions that have been left entirely to the local government. "This is a sanction and supervision in the local government," she said. Previously, the PCR and Antigen test service provider Bumame Pharmaceuticals was criticized by consumers for allegations of errors in reporting PCR results.

A female consumer with the initials Z conveyed the criticism to a number of Bumame Pharmacy guards in Sudirman Central Business District (SCBD) South Jakarta.

Z feels aggrieved because he is threatened with failing to travel due to the report of the positive test result for COVID-19 given by the officer in the form of a piece of paper. Meanwhile, Z admitted that he had not undergone either the antigen or PCR test.

The video related to the criticism has also gone viral on a number of social media and has been responded to by the management of Bumame Pharmacy.

In the company's official statement received in Jakarta, Thursday night, Bumame Pharmacy apologized for the error in sending Z's test results.

"In connection with the news circulating in various media regarding an administrative error at one of the branches of Bumame Pharmacy, we apologize for the inconvenience caused by this incident," said Bumame's management in a written statement.

Bumame confirmed that the incident experienced by Z was due to an error in sending test results to customers with the same name due to an administrative error from the Bumame team in the field.

In response to this mistake, Bumame quickly and decisively followed up on the problem by strengthening the SOPs that were applied to the entire Bumame team to ensure that similar incidents would not happen again.