11 Years Of Concurrent In The Indonesian IT Industry, Here's How Acer Gives Contribution To The Economy

President Director of Acer Indonesia, Hernet Ang. (Photo: Doc. Acer Indonesia)

JAKARTA - As a technology company, it continues to affirm its commitment to produce its best products in Indonesia. Today, Thursday 12 January 2023 marks the 11th anniversary of the establishment of Acer Manufacturing Indonesia (AMI) located in the Integrated Area of Acer Group, Marunda Center Warehouse, Bekasi Regency, West Java.

For 11 years, AMI has successfully served the Indonesian people and has become a national pride in the IT sector. During this period, AMI has achieved many things, ranging from consistency in quality standards, building sustainable businesses, to absorption of local workers.

President Director of Acer Indonesia, Hernet Ang said, for 11 years in the Indonesian computer industry, the company has served the community through the products created.

"So there is also quite a lot of contribution to the economy, the products produced have helped the wheels of the economy," he told the media crew.

Acer Indonesia, Herbaet said, has also helped the government to absorb labor. Likewise, the company also helps in terms of the economic value of the products presented.

"Innovation in the future, more products that Acer Indonesia will produce to fulfill domestic needs," he said.

According to Herbaet, the products created by Acer Indonesia are the most complete, starting from notes book, desktop, all in one, servers, projectors, and monitors.

Not only that, the products presented also deceive domestic products with a domestic content level or TKDN of more than 40 percent.

"Acer's consistency and commitment to present products that are in accordance with the recommendations and wishes of the government to absorb domestic products," explains Herbaet.

High-quality products from Acer are supported by reliable and trusted after-sales services. The service has been present throughout Indonesia, in 110 locations, 90 cities, and 36 provinces. Until the end of 2022, Acer recorded a 100 percent service level agreement (SLA) for handling TKDN product services in less than 10 working days.

In addition, Acer Indonesia's customer service has received recognition by winning the Indonesia Customer Satisfaction Achievement Award (ICSA) for 12 consecutive years. Not only that, but Acer also won the 2022 Service Quality Index (SQI) Award which indicates that customers have appreciated and enjoyed the quality services provided.

To ensure the consistency of the quality and operating standards that run, AMI applies ISO 9001: 2015 certification to meet customer needs through quality and quality improvement; ISO 14001:2015 for environmental management systems; and ISO 45001:2018 for occupational safety and health management.

With all these certifications, AMI guarantees a production process that runs according to national and international standards.

During its 11 years of work in Indonesia, AMI has been supported by hundreds of professional and skilled local resources in their respective fields. The existence of AMI not only opens up opportunities for broad employment, but can also have a positive impact on increasing human resource talent and community welfare.

"The operation of AMI will also contribute to economic and social growth in Indonesia, through job creation, technology transfer, increasing income, to investment opportunities," he explained.