Delta Air Lines Loses IDR 8.1 Trillion, CrowdStrike Doesn't Want To Be Blamed

CrowdStrike rejects allegations of Delta Air Lines (photo: X @ CrowStrike)

JAKARTA The update of CrowdStrice software in July caused 15 million Windows devices to strike. Many companies suffered losses, one of which was Delta Air Lines, an airline in Atlanta. Delta is one of the most affected companies because it had to cancel thousands of flights and suffered losses of up to US$500 million (Rp8.1 trillion). Therefore, Delta is suing CrowdStrice for compensation. However, CrowdStrice does not want to be blamed for the losses suffered by Delta. Through its lawyer, quoted from Reuters, CrowdStrice said that they have the least potential responsibility. They also denied Delta's accusations. "Very disappointed with Delta's statement that CrowdStrice acted inappropriately and firmly rejected allegations that it was very negligent or committed a violation," said CrowdStrice. Compared to other airlines, Delta underwent the longest recovery until the US Department of Transportation investigated the company's problems. Within six days, there were more than 6,000 flights that had to be canceled. CrowdStrice refused to take responsibility for the flight constraints Delta experienced because the company had already tried to help. A few hours after the incident occurred, CrowdStrice immediately contacted Delta.

"CEO CrowdStrike personally contacted the Delta CEO to offer on-site assistance, but did not receive a response," said CrowdStrice. This statement was once directly acknowledged by Delta CEO Ed Bastian. It was not explained why Delta did not respond to the offer filed by CrowdStrice. The company insisted that CrowdStrice updates caused more than half of Delta's computers to shut down so that it had an impact on the company's performance. CrowdStricte considers that Delta's allegations are baseless because they offer a mutual settlement. What's more, only Delta is experiencing this. "Why are Delta's competitors, who face similar challenges, are all restoring operations so much faster?"