Be Careful, Miscommunication in Companies Can Cause Cyber ​​Threats

Miscommunication can present a cyber incident (photo: Unsplash)

JAKARTA - A recent Forrester analytics survey revealed that companies spend an average of 37 days and USD 2.4 million (IDR 36.4 billion) to detect and recover from cyber incidents.

To determine how much shared understanding between executives and information security teams affects a company's cyber resilience, Kaspersky conducted a global survey of more than 1.300 business leaders.

The research states that more than half of top-level managers (62%) admit that a miscommunication with the IT security department or team has resulted in at least one cybersecurity incident in their company.

In terms of personal attitudes, the majority of non-IT executives cite a lack of sense of cooperation between different teams (34%) and the situation leads them to question the skills and abilities of their fellow colleagues when communication with their IT security employees is not clear (33%).

Nearly a third of respondents even said that they had experienced this problem more than once. The negative effects are wasted budgets, loss of valuable employees, and worsening relationships between teams.

In addition to worsening business indicators, unclear communication with IT security employees also affects the emotional state of the team and makes executives question the skills and abilities of these IT security employees.

Additionally, 28% of executives admit that misunderstandings make them worry about business safety and 26% find these situations to be nervous and affect their work performance.

“Clear communication between company executives and IT security management is a prerequisite for enterprise business security,” commented Alexey Vovk, Head of Information Security at Kaspersky in a statement.