Fuso Presents Next Generation Zero Down Time to Keep Fleet Productive

Fuso Presents the Next Generation Zero Down Time at GIIAS 2026. (Photo: Fuso)

JAKARTA - PT Krama Yudha Tiga Berlian Motors (KTB), the official distributor of Mitsubishi Fuso commercial vehicles in Indonesia, introduced the Next Generation Zero Down Time (ZDT) service ecosystem. The service was inaugurated at the GAIKINDO Indonesia International Auto Show (GIIAS) 2026.

ZDT itself is presented to answer the needs of business actors who rely on commercial vehicles as an important part of maintaining operational smoothness. For the logistics sector, mining, plantations, to various other business sectors, vehicles that cannot operate are not only a technical problem.

This condition has the potential to hinder business activities as well as cause losses due to lost operational time. Therefore, Mitsubishi Fuso continues to develop after-sales services that can help consumers keep their vehicles working optimally.

The Zero Down Time concept itself has been introduced by Mitsubishi Fuso since 2015. In its development, the service is no longer limited to handling when the vehicle has a problem, but has become an operational support ecosystem that utilizes technology.

Through Next Generation ZDT, Mitsubishi Fuso integrates the Runner Telematics system to provide real-time vehicle monitoring. This technology makes it possible to identify potential disruptions early so that preventive measures can be taken before damage develops into a more serious problem.

This approach is expected to reduce the risk of downtime while helping consumers reduce the Total Cost of Ownership (TCO). In addition to telematics technology, Mitsubishi Fuso also strengthens direct support in the field.

One of them is by placing a dedicated on-site Advisor at the operational location of the fleet consumer. The presence of this assistant is intended so that the maintenance and handling needs of vehicles can be carried out more quickly according to the operational characteristics of each consumer.

Spare parts availability is also part of the development of this service. Mitsubishi Fuso is expanding regional spare parts hubs located around major industrial corridors to accelerate access to spare parts. Plus the Geofence Clock In & Clock Out feature that allows the duration of service work to be recorded more transparently and precisely.

All these services are supported by the extensive Mitsubishi Fuso dealer network in Indonesia. The network includes 19 24-hour Non-Stop Workshop locations that operate 365 days a year, 135 Mobile Workshop Service (MWS) units, and 22 Parts Depo spread across various regions of Indonesia.

Mitsubishi Fuso also provides the ASS Tailor-Made program which is designed to provide support according to the needs and operational conditions of each consumer. This program allows the form of service to be adjusted to the business character, including through cooperation in developing a customer-owned workshop with Mitsubishi Fuso standards.

In addition, a fuel cleaning system program has also been prepared to anticipate the use of B50 fuel. This step is part of Mitsubishi Fuso's efforts to ensure that commercial vehicles are ready for the development of operational needs and energy policies in Indonesia.

Sales and Marketing Director of PT Krama Yudha Tiga Berlian Motors Aji Jaya, said the service is part of Mitsubishi Fuso's commitment to provide operational certainty for consumers.

"Zero Down Time is not just a slogan for after-sales service, but a new standard for operational certainty that we provide to consumers. With the support of the widest service network, field experts, and smarter telematics monitoring, Mitsubishi Fuso is ready to continue to be the True Business Backbone in the era of digital transformation of the commercial vehicle industry," said Aji, quoted Saturday, August 8.

In 2026, Mitsubishi Fuso also inaugurated two FUSO Service Center locations located in remote areas and close to mining and plantation operational areas. This facility allows vehicle handling to be carried out closer to the consumer's work location.

With the existence of the FUSO Service Center, vehicles that experience technical problems do not always have to be taken out of the operational area to get service. This effort is expected to speed up the repair process while keeping vehicles productive and minimizing downtime.

Photo: Fuso Presents the Next Generation Zero Down Time at GIIAS 2026. (Photo: Fuso)