Vice President's Report Service, Palace Ensures The Identity Of The Reporter Is Secret

Workers paint the walls of the State Palace building, Jakarta, Wednesday, August 7, 2019. (ANTARA-Wahyu P)

JAKARTA - The Main Expert of the Presidential Communication Office (KKK) Prita Laura emphasized that the identity of the reporter who complained through the Vice President's "Lapor Mas" was kept secret for safety and security.

"The problems reported by the community, here there are security factors from the reporter, of course. There are other factors, confidentiality that must be maintained. This is not talking about whether there really are those who report, no. The confidentiality of the reporter is important," Prita said in a press statement delivered at the Presidential Secretariat Building in Jakarta, Thursday, November 14, quoted by Antara.

Prita explained that the confidentiality of the reporter is very important because it is possible that the reporter is a public official whose identity must be protected.

According to Prita, the security and confidentiality of the complainant is a commitment from the government, in this case the "Report Mas Vice President" team to serve the public.

"Do not let the public become afraid to report when all the data is open," said Prita.

In this report, Prita revealed that there were five stages that the reporter went through in the "Report Mas Vice President" program, namely first, the report was received. Second, the Setwapres team will verify the report.

The verification process is carried out to sort out which reports are included in public policy, and the substance of the report is not moderate or has ever been a judicial object. Then, if the report is not part of public service, it will be a concern of the Vice President.

In the third stage, he said, the team will submit reports to channels according to the ministry/institution, as well as the regional government concerned to be followed up.

In the fourth stage, the team will follow up on reports submitted by the public. Then, the public will be given the opportunity to respond to the follow-up, and after it is approved, the reporting process will be completed.

The "Report Mas Vice President" service at the Vice Presidential Secretariat Building, Vice Presidential Palace, Jakarta continues to open with a schedule Monday to Friday from 08.00 to 14.00 WIB, with a quota of 50-60 complaints per day.

Apart from face-to-face or in person, people who wish to file a complaint can contact via WhatsApp at 081117042207.