JAKARTA - Bank DKI has again won an award from an independent institution, this time as The 3rd Best Overall BPD in the Prima Service at the 21st Banking Service Excellence 2024 event, organized by the Infobank media group in Jakarta on Tuesday 2 July.
No less prestigious, Bank DKI also won awards in a number of the best service categories including The 1st Best Call Center, The 1st Best Kenyamanan at Branch Offices, The 1st Best ATM, The 1st Best Live Chat, and The 1st Best Opening Account via Mobile.
The award is based on a Bank Service Excellence Monitor (BSEM) survey conducted by Marketing Research Indonesia (MRI) based on data analysis and various service quality assessment methods. The winning companies are the banks who are considered to have the best performance in providing services to customers through their various service channels.
Director of Technology & Operations concurrently Assignment (Plt.) President Director of Bank DKI, Amirul Wicaksono when receiving the award, expressed his gratitude for the achievements received and interpreted it as a valuable appreciation for Bank DKI's efforts to continue to improve service quality to customers.
"The awards achieved by Bank DKI in several categories of excellent services also reflect Bank DKI's commitment to consistently strive to provide the best service to the community through various innovation steps, including various development of digital-based products and services that focus on easy, fast, and comfortable banking services," said Amirul, in his statement, Wednesday, July 3.
Bank DKI has taken various steps to improve services to customers, with one of the main initiatives, namely the JakOne mobile application which offers various features, ranging from opening savings accounts and deposits online, transferring funds, paying various bills, zakat and donating, to integration with e-wallets for payments via QRIS.
In addition, JakOne Mobile is equipped with biometric technology for transaction security. Bank DKI also has a customer service method that is more responsive through live chat.
The 21st Infobank Banking Service Excellence 2024 assessment process is based on various aspects of bank services, including customer satisfaction, service innovation, and operational performance through the Bank Service Excellence Monitor (BSEM) survey conducted by MRI in two stages of research. First, through a series of online workshops, in-depth interviewes, focus group discussions, and online surveys, as well as second, through customer experience measurements with mystery shopping.
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Bank DKI Corporate Secretary, Arie Rinaldi added that the various awards that had been won increasingly motivated Bank DKI to continue to innovate and provide the best service.
"Bank DKI has helped strengthen collaboration with various parties, to provide innovative and relevant financial solutions for customers. In today's digital era, the ability to adapt and innovate is the key to maintaining a competitive advantage, therefore Bank DKI continues to be committed to improving service quality and becoming a trusted partner and providing the best service for customers," concluded Arie.
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