PLN's Explanation Of Customers Fined Rp41 Million

Illustration (Photo: Doc. Antara)

JAKARTA - A social media user X with the account name @brosalind complained about the follow-up bill from PT PLN (Persero) amounting to Rp41 million.

"Hi good people. I need help. Does anyone have experience getting a follow-up bill from PLN? I got the bill with a fantastic nominal and can't ask for help. How can I get relief?" wrote @brosalind in his X account.

Responding to a tweet from the account X @brosalind, PLN of the Customer Service Implementation Unit (UP3) Kebon Jeruk said that an electric power usage (P2TL) had been carried out at home which was occupied by the account owner on January 10, 2023.

Through his statement, the Manager of the Customer Service Implementation Unit (UP3) of Kebon Jeruk, Elpis J Sinambela confirmed that PLN had conducted an inspection of PLN's assets, one of which was kWh meter.

"The examination was carried out in order to secure customers from electrical hazards. This routine examination was carried out by the P2TL team which aims to check the technicalities of the network and electrical meter which are the authority of PLN," Elpis said in his statement to VOI, Friday, January 12.

From the results of the examination, said Elpis, there were 2 kWh meters at the customer's house, one of which was suspected to have been influenced according to the results of the examination and the other did not have anomalies.

"On 1 kWh meter it was found that the seal condition was not intact. For further inspection, the kWh meter was taken to be tested by the lab at the PLN Kebon Jeruk office and while kWh meter at the customer's house was replaced with a new one," explained Elpis.

He continued, based on the results of the lab test which was also attended by customers, it was found that an error in kWh meter was 29.15 percent.

In addition, in the component of the register number, the inside of the kWh meter contains a finger mark where the component's normal condition cannot be reached.

From the results of the test, it was determined that the P2TL case was classified as a class II (P2) violation, which affected energy measurements but did not affect the power limit.

"In accordance with the applicable regulations regarding P2TL, customers are subject to a follow-up bill of Rp 41 million. Customers have also paid 30 percent of the total follow-up bills set on the same day," he said.

PLN, said Elpis, has also conveyed to customers that according to the applicable mechanism, customers can submit their objections in writing to the P2TL Objection Team, namely a joint team consisting of PLN and independent parties from the Directorate General of Electricity at the Ministry of Energy and Mineral Resources.

The objection team is tasked with evaluating and reviewing customer objections to P2TL findings.

"PLN confirms that P2TL is a preventive effort to ensure customer safety. Affecting kWh meter or using electricity illegally can harm yourself and others, including causing accidents to be electrocuted, electricity in one area unstable due to overloaded and unmeasured electricity, and fire hazards," concluded Elpis.