JAKARTA - PT Kereta Cepat Indonesia China (KCIC) reminded the public to be aware of the modus operandi of selling Whoosh tickets through unofficial WhatsApp numbers. KCIC emphasized that all Whoosh ticket payments were never directed to personal accounts and could only be made through official sales channels.
KCIC Corporate Secretary General Eva Chairunisa said fraud perpetrators often use the name, logo, travel schedule, and visual material of Whoosh to convince the public that the service is from an official channel.
"Various official information of Whoosh can easily be copied and used by irresponsible parties. Therefore, we urge the public not only to look at the logo, name, or schedule provided, but always make sure that the number contacted and the transaction channel used are official channels of Whoosh," he said in a statement. official, Tuesday, July 28.
Eva explained that one of the modes found began with an advertisement on social media in the name of Whoosh. The ad then directed the prospective victim to an unofficial WhatsApp number which then sent a travel schedule resembling official information, asked for personal data, and instructed payment to an individual account.
Furthermore, Eva said the perpetrator also offered promotions and travel facilities that were not available in the official Whoosh service.
Therefore, KCIC emphasized that Whoosh tickets can only be purchased through official channels, namely the Whoosh application, the ticket.kcic.co.id website, ticket booths and Ticket Vending Machines at all Whoosh stations, Access by KAI, Livin' by Mandiri, BRImo, wondr by BNI, Tiket.com, Traveloka, and Trip.com.
In addition to serving the purchase of vouchers and group reservations, the Whoosh Contact Center at 0811-8888-111 which has been verified with a blue check mark also serves customer information, criticism, suggestions, and complaints.
KCIC emphasized that all transactions through the service follow the official mechanism and never ask customers to transfer funds to a personal account.
Eva also reminded the public not to provide personal data, OTP codes, PINs, passwords, or payment information to unknown parties. Users are also asked to be careful of suspicious links and documents sent through unofficial numbers.
"If you find any indication of fraud, immediately stop communication and transactions, save the evidence of the conversation, block the number, and report it to the relevant platform and the Whoosh Contact Center. KCIC continues to improve education and monitoring of the misuse of the Whoosh name to help protect the public from potential fraud," concluded Eva.
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