JAKARTA - Microsoft, a technology giant in the world, has recently been in the spotlight of massive or approximately 11,000 employee relations (PHK) during the fiscal year 2023. This layoff has broken Microsoft's previous record. Reported by Gizchina, this layoff has had a major impact on various departments in the company. Even though it has been a major player in the tech industry for decades, reported by ANTARA, Sunday 30 July, Microsoft faced a number of problems and had to make a strategic decision to ensure its long-term success. One such decision was the layoff of 11,000 staff during fiscal year 2023.CEO Microsoft, Satya Nadella announced the first wave of layoffs in January 2023. The company revealed plans to cut 10,000 jobs or out of 5% of the total staff. The reason for layoffs is because the company seeks to cut costs and limit its operations to increase efficiency. In July 2023, when entering the new fiscal year, Microsoft laid off as many as 1,000 people. The cuts affected customer service, support, and sales team.

In addition, other layoffs target around 300 staff on customer service and support teams. These layoffs are part of Microsoft's ongoing efforts to optimize operations and align staff numbers with its strategic goals. At its peak, Microsoft's sales and customer service teams were hit by a rationalization of thousands. This sparked widespread concerns across the industry. According to reports, Microsoft has canceled the customer solution manager position.


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