Melakukan Revolutionary Pengayanan, Pindad Medika Utama Rai Marpekers OMNI Brand 2024

JAKARTA - PT Pindad Medika Utama made a brilliant achievement by winning the OMNI Brand 2024 Marchairs Award in the Digital Channel For Hospital Service category. This award is an acknowledgment of the superior service revolution carried by the company, the goal is to increase patient satisfaction through the digital operational service program.

The award ceremony was held directly by the CEO of Mardekers, Iwan Setiawan to Hadi Filino Gunarto, President Director of PT Pindad Medika Utama, at Grand Indonesia, Jakarta, on Wednesday, March 13.

The launch of the service excellence service month by PTPindad Medika Utama marks a new step in service standards in all its business units, with a main focus on increasing patient satisfaction.

In an interview after receiving the award, Hadi stated, "To achieve excellent service, all employees of PT Pindad Medika Utama must work with a happy mood, increase teamwork, serve patients wholeheartedly, and continue to strive to develop."

He also emphasized the importance of adapting company marketing strategies in the midst of increasingly fierce business competition. "We carry out activities digitally and hybridly to create emotional relationships with customers, so that any information and education we provide can reach various levels of society in various regions," explained Hadi.

PT Pindad Medika Utama, which was founded in 2012, is a company engaged in health services, ranging from medical services, medical support, to pharmacies. This company has two business units located in Bandung, namely the Pindad Bandung General Hospital, and in Malang, namely the Pindad Turen General Hospital.

Hadi Filino Daeli emphasized Pindad Medika Utama's commitment to making a full contribution in achieving business development goals and providing quality services for customer satisfaction. "We are working hard to achieve a healthy financial condition and continue to improve the capabilities of our company's human resources to deal with the market and internal and external business needs," he said.