Bank Mandiri Changes SMS Banking Number From 3355 To 83355

Independent banks

JAKARTA PT Bank Mandiri (Persero) Tbk (BMRI) today announced the change in the official SMS service number from 3355 to 83355.

Bank Mandiri Corporate Secretary Rudi Asaturridha said this step was in accordance with the provisions of the Regulation of the Minister of Communication and Information (Permenkominfo) Number 5 of 2021, to be precise in Article 139 letter b.

"This is in line with our efforts to improve the quality of banking services," he said in a press statement on Friday, April 28.

According to Rudi, his party has carefully prepared the process of changing this number. In addition, the government-owned bank has also provided guidance and information through official communication channels to all customers.

"In the near future, Bank Mandiri's SMS service number will be changed from 3355 to 83355. This SMS number adjustment will take effect from March 17, 2023 and will be effective no later than April 30, 2023," he said.

Rudi explained, before April 30, 2023, customers can still send SMS to 3355 and 83355 and then SMS replies will be sent from number 83355.

"If after April 30, 2023, customers still SMS to the existing number 3355, then the customer's SMS will not be successfully sent," he added.

Rudi emphasized that the change in Bank Mandiri's SMS service number will not affect Bank Mandiri's banking services. All customers can still make financial transactions smoothly through all Bank Mandiri banking services as usual.

"We hope that this change in the SMS Bank Mandiri service number can improve the quality of our services and make it easier for all customers to transact," he concluded.