Anteraja Flooded With Criticism And Boycotts Calls On Social Media For Slow Delivery And Even Causes Items Lost

Photo: Doc. Anteraja

JAKARTA - PT Tri Adi Bersama or Anteraja, which is a start-up company or startup in the logistics sector, has recently flooded criticism on Twitter social media regarding the length of time for parcel delivery. In fact, the distance to the delivery location is fairly close.

An account with the username Dimdim complained about the Anteraja service. He also voiced the hashtag #boycottAnteraja, because it had been more than a week since the parcel had not arrived.

"It's time to #boycottAnteraja package h+7 from the estimation, even though the tracking is already one domicile. I have complained via email and wa, but the response is just like that, there is no change," he wrote, quoted by VOI, Tuesday, June 14.

The complaint about the length of time this item was delivered was also conveyed by @MilanistiSagita. He also asked Anteraja's management to handle the problems at the branch office.

The account also includes a screenshot showing the tracking status of the shipment. It can be seen that on June 9, the parcel had been processed at the East Hub, but until June 14 it had not arrived. Delivery status states delivery is delayed due to operational issues.

"First, fix the problem at the branch. Send the package and don't waste time," he wrote.

An account with the username @NikenYeppie also complained about Anteraja's performance. According to her, the parcel has not been delivered for two weeks. As a result, the parcel was returned to the store.

"2 weeks my package was not delivered, but the status was on the way. Suddenly my package was returned to the store without any confirmation. The reason is that my home address is out of reach, huh?? So far other expeditions are safe #boycottanteraja," she wrote.

Not only complaining about the length of time for delivery of goods, but netizens are also busy questioning the clarity of their parcels. One of them is Kristie Hapsari with the username @ayieneeh.

"@anteraja_id min, the package hasn't moved since June 8th…. Already DM and asked via WA, but I'm thrown around… please respond and answer which is a bit reassuring..," he wrote.

Anteraja's management also raised their voices regarding the number of complaints about their company on social media. According to them, the delay in delivery was influenced by several factors.

"In reality, in the field, this can happen because it is influenced by several very varied factors. For example, addresses that are not detailed enough, customer telephone numbers that cannot be contacted and confirmed," said Anteraja Brand Communication Section Head, Evelyn Marris to VOI, Tuesday, June 14.

In addition, said Evelyn, unfavorable weather and traffic conditions (force majeure) are also factors that affect the length of delivery of goods.

"To get around this, there are several tips and tricks that must be followed. Among them, make sure the delivery address is clear and detailed, if necessary add a pinpoint and a benchmark address to make it more accurate," she said.

In addition, Evelyn also reminded customers not to forget to include a number that the courier can definitely contact and if there are special instructions, don't forget to submit it in the shipping notes.

"For example, leave it at the security post, leave it at the receptionist, and so on," she explained.