Salesforce And Workday Will Present Advanced AI Employee Service Agents

Salesforce and Workday Partnerships (photo: Salesforce)

JAKARTA - Salesforce and Workday announced its partnership in presenting AI agents or artificial intelligence-powered assistants, which can automate tasks.

In addition, this AI assistant is also claimed to be able to provide personalized support, and display data-based insights that help employees work smarter and faster.

"Together, we will help businesses create extraordinary experiences supported by a generative and independent AI, so that every employee can get answers, learn new skills, solve problems, and take action quickly and efficiently," said Marc Benioff, Chair and CEO, Salesforce in a written statement.

By combining Salesforce's Agentforce Platform and Einstein AI with Workday and Workday AI platforms, the AI assistant will work with increasing human ability to drive the success of employees and customers across business lines.

This new employee service AI agent also has a shared and trusted data foundation for communicating with employees using natural language, with human-like understanding.

As a result, taking action as part of the orientation process, changes in health benefits, career development, and other tasks will be easier than ever before.

"By integrating our advanced AI platform, dataset and capabilities, Salesforce and Workday empower our customers to provide employee experience with unmatched AI support and will ultimately produce more satisfied customers and encourage extraordinary business value," said Eschenbach, CEO of Workday.