Collaborating With ICCA, RevComm Supports Progress Of Indonesian Contact Center

RevComm collaborated with ICCA (photo: RevComm)

RevComm, a Japanese technology company, has announced its collaboration with the Indonesia Contact Center Association (ICCA) to support the progress of contact centers in Indonesia, after successfully becoming one of the main sponsors at The Best Contact Center Indonesia (TBCCI) 2023.

For information, The Best Contact Center Indonesia (TBCCI) is an award event organized by ICCA to develop the contact center industry in Indonesia, especially in terms of improving employee abilities, creativity, and performance in managing contact centers.

The collaboration between RevComm and ICCA has actually been established for a long time. Previously, these two parties had collaborated in a webinar entitled How to Create Effective Customer Service Strategy for Better Business.

The webinar, which has successfully presented 96 business leaders in Indonesia, discussed strategies in optimizing contact centers to provide the best experience to customers. One of the strategies is to use MiitTel, an AI-based smartphone system that has various advanced features in it.

MiitTel features include voice analysis features with AI that allow users to evaluate conversations with customers, voice to text transcript features that help record and describe conversations automatically, and various other features such as call memos, call history, to real-time monitoring features.

Not only offering advanced features, but MiiTel is also easy to use. Only with the internet connection and Google Chrome, users can receive or make calls instantly.

Moreover, MiiTel has also been integrated with video conferencing platforms such as Zoom, and various CRM platforms such as Salesforce and HubSpot. Through these features, MiitTel can support productivity in improving sales performance, contact centers, and businesses.

This collaboration with the Indonesia Contact Center Association (ICCA) is a form of RevComm's commitment to continue to support the progress of contact centers in Indonesia.