Its Support Center is Hacked, 2K Publisher Asks Players Not to Click on Emailed Links

The 2K support center was hacked (photo: Wikimedia)

JAKARTA - Victims of hacking can indeed come from various sectors, be it the financial sector, education, to the gaming sector. Yesterday, on Wednesday, September 21, the publisher of the 2K video game announced that an unauthorized party had illegally accessed their credentials.

2K said that the hackers tried to send emails to certain players that contained malicious links.

"Please do not open any emails or click on any links you receive from a 2K Games support account," the studio wrote in an announcement on Twitter.

Hey folks, please read an important message from our Customer Support team. Thank you. pic.twitter.com/yKI18eL7mY

— 2K Support (@2KSupport) September 20, 2022

The California-based studio cautions against clicking links and suggests the following steps:

• Reset any user account passwords stored in your web browser.
• Enable multi-factor authentication (MFA) whenever available, especially on personal email, banking, and telephone or internet provider accounts. If possible, avoid using MFA as relying on text message verification using an authenticator app will be the safest method.
• Install and run a trusted anti-virus program.
• Check your account settings to see if any forwarding rules have been added or changed to your personal email account.

2K also confirms that they will never ask for your password or any other personal information. So if the email asks for your password, it is certain that it is the work of hackers.

"Our support portal will remain offline while we continue to work on this issue. We will issue a notification when you can resume interaction with the official 2K helpdesk email," he added.

2K also promises to follow up on this incident with additional information on how best to protect yourself from any malicious activity.

"We sincerely apologize for the inconvenience and disruption this issue may cause," the studio concluded.