Remove Live Support Via Twitter, PlayStation Users Ask It On Twitter

PlayStation players can no longer ask the problem via Twitter (photo: PlayStation)

JAKARTA - Sony announced via Twitter @askPlaystation, that they will soon be removing live support via Twitter starting August 1.

Instead, users who are having problems or need help, should visit the PlayStation support website that has been provided.

"Starting August 1, 1-to-1 PlayStation Support via Twitter will no longer be available. To connect with PlayStation Support, visit bit.ly/3uYQKS1," the company said in its announcement on Tuesday, July 19.

Starting August 1st, 1-to-1 PlayStation Support via Twitter will no longer be available. To connect w/ PlayStation Support, visit https://t.co/XrvlucY4jr For support articles & self-help resources, visit https://t.co/RfTB4Wzxlp For support videos, visit https://t.co/9dKMRCgkY2

— Ask PlayStation (@AskPlayStation) July 18, 2022

Solving problems by contacting a human directly is indeed easier, but Sony recommends that you first find a solution to your problem on your own through the website that Sony has provided.

"Use the search bar below to see if your problem or error code is covered in an article. Follow the troubleshooting steps to resolve your issue or, if you still need help, select contact us at the bottom of the page," Sony wrote on the website. his.

However, that doesn't mean you can't contact people from Sony directly, because it's still possible to do so.

Sony did not provide clear details on why the company stopped live support on its Twitter.

Meanwhile, on the other hand, Sony has successfully completed its acquisition of Bungie with a deal worth IDR 5.3 trillion. Currently, Sony is also trying to acquire esports tournament streaming platform Repeat.gg.