Transjakarta Serves 317.4 Million Customers During 2024, Up Almost 2 Times From 2023

Photo: Doc. Transjakarta

JAKARTA - PT Transjakarta noted that its fleet service is used for 317.4 million customers throughout 2024. On average, more than 1 million customers use Transjakarta services every day.

Head of the Division of Corporate Secretary and Public Relations of Transjakarta, Tjahyadi Dermawan, said that the coverage of the population served reached 91.7 percent.

"This figure shows a nearly double increase compared to the previous two years," said Tjahjadi at the head office of PT Transjakarta, Cawang, East Jakarta, Thursday, February 6.

In terms of operations, the number of Transjakarta fleets increased 2 percent compared to the previous year to 4,388 units, while the number of routes increased by 3 percent to 242 routes.

In addition, the accident rate in 2024 was 0.36 and decreased from the previous period of 0.50.

The customer satisfaction index score reached 4.40 and net promoter score (NPS) in 2024 was 70.1 percent.

"2024 is a year full of achievements for Transjakarta. Increasing operational productivity not only provides wider access for the community, but also increases the efficiency and quality of the services we provide," explained Tjahyadi.

Then, the ratio of subsidies per Transjakarta customer in 2024 decreased by almost half compared to the previous two years, reaching Rp9,831 per customer.

"This reflects better efficiency in managing the subsidy budget provided by the DKI Jakarta Provincial Government, followed by increasing customer growth," he added.