Jakarta Residents Can Now Report 24-Hour Water Disorders To PAM Jaya, Take Note Number..

Illustration (Photo: Doc. ANTARA)

JAKARTA - Perumda Air Drinking (PAM) Jaya launched a hotline center service for Jakarta residents who experience problems or problems with clean water.

Customers are welcome to submit complaints, get information, and solutions to obstacles related to clean water.

"The purpose of the hotline center is for information services provided by PAM Jaya to customers in full, and vice versa. This is one of the means of information and communication for customers who have problems or problems, especially regarding water in their homes," said PAM Jaya President Director Arief Nasrudin, Wednesday, January 1, 2025.

Arief said, this hotline center service operates 24 hours for 7 days.

"The PAM Jaya hotline center number can be contacted via the Whatsapp number at 081212222423. For the West (ex Palyja) service zone, the public can contact the telephone number at 02129979999. Meanwhile, the East region service zone (ex Aetra), at 02186909999," he said.

In addition, PAM Jaya also provides a number of social media and website accounts of PAM Jaya agencies to make it easier for the public to seek information about bills to information about disturbances that occur.

"This hotline can also be an access for potential customers who want to install a new connection for PAM at home. So, as a first step, they can contact the call center," he said.

Arief conveyed that the complaints submitted by the public did not immediately respond quickly.

"Usually the follow-up to the report is carried out within 1x24 hours if it is a minor repair. Once again, it really depends on the situation, conditions, and infrastructure that will be repaired," he said.