Vice President Gibran Submits Assistance Following Up On The Complaint "Report Mas Vice President"

Vice President Gibran Rakabuming handed over social assistance to residents who previously submitted a complaint to the Vice President's Report to the Vice President at the Vice President's Palace in Jakarta, Tuesday (19/11/2024). ANTARA/HO-Secretariat Vice President

JAKARTA - Vice President (Vice President) Gibran Rakabuming handed over social assistance to residents who had previously made a complaint to the "Report Mas Wapres" service as a government response measure to the community.

The Vice President handed over assistance in the form of redeeming school diplomas, assistance in processing integrated social welfare data (DTKS), assisting disability programs, and various other problems, to help the residents' difficulties.

"This is from the President," said the Vice President while handing over the aid to the public at the Vice Presidential Palace in Jakarta, Tuesday, November 19, was confiscated by Antara.

Vice President Gibran said that the assistance was a gift from President Prabowo Subianto, as a follow-up to reports submitted from the public.

Meanwhile, Head of the Presidential Communication Office Hasan Nasbi said that the Lapor Mas Vice President program is one of the public complaint reporting channels owned by the government.

However, Hasan emphasized that residents can still report through other channels that currently exist such as Lapor.go.id and SP4N Lapor.

"So this strengthens, not replaces. And everything recorded here, it is also automatically recorded in the auto-input in Lapor.go.id. This is not the only place for reporting. This strengthens existing reporting," Hasan said.

The complaint, which is included in the "Report Mas Vice President" program, which was launched on November 11, 2024, has accommodated more than 400 complaints submitted directly by the public at the Vice Presidential Palace in Jakarta.

So far, the complaint has been dominated by land or land disputes, related to the implementation of social programs, such as education, health, and social security (BPJS).

Various of these complaints will then be inventoried and verified by officers to be followed up directly or forwarded to ministries/agencies as well as local governments in accordance with their authority.

Vice President Gibran requested that ministers/heads of institutions, and regional heads related to the substance of the residents' complaints, can immediately follow up and resolve them according to the applicable laws and regulations.