Danamon Encourages Customers To Do Good PIN And Password Management

Photo: Doc. Danamon

JAKARTA - PT Bank Danamon Indonesia Tbk (Danamon) reinforces its commitment to protecting customers through the #Don't Be Careless Education campaign that focuses on avoiding loopholes in fraud and the importance of maintaining personal data in the digital world.

In this #Don't Be Careless, Danamon provides education on managing a good Personal Identification Number (PIN) and Password for banking transactions using the D-Bank PRO application, as well as Debit, Credit or Charge Danamon cards. This initiative is part of Danamon's efforts as a financial solution provider and customer-centric organization to prevent customers from financial losses due to fraud crimes in the digital world.

In recent years, there has been a significant increase in the number of debit and credit cards in Indonesia. Bank Indonesia noted that as of December 2024, there were 325 million debit card units spread across Indonesia, an increase of 13.9 percent compared to the same period in 2023. Meanwhile, the number of credit cards increased 4.6 percent, from 17.73 million in December 2023 to 18.55 million in December 2024.

However, the increasing use of debit cards and credit was also followed by the increasing number of financial crimes. According to the Directorate General of State Assets, the Ministry of Finance, carding and skimming are two of the three most frequent digital crimes that occur and must be watched out for. Good PIN and Password management can help customers prevent the occurrence of these two modes of fraud.

"Danamon is committed to continuing to educate customers through the #Don't Be Careless to be more careful in making transactions and understanding the mode of fraud that is rampant. Danamon continues to appeal and provide education so that Customers can avoid all kinds of hacking and fraud, with one way to make strong PIN and Password," said Chief Digital Officer, PT Bank Danamon Indonesia Tbk, Andreas Kurniawan, in his statement, Friday, May 16.

As part of the #Don't GiveCelah educational campaign, Danamon provides concrete guidelines to help customers make PIN safe. Customers are encouraged to prepare a combination of six non-repetitive numbers such as 112233 and avoid predictable numbers such as 111111 or 123456. It is also important not to use numbers related to personal data such as date of birth, which is easily known by others.

For strong Password creation, Danamon recommends a password length between 8-12 characters with a combination of letters, numbers, and symbols. Customers should avoid using letters and numbers related to personal data such as name and date of birth, as such information is often available on social media and can be exploited by irresponsible parties.

In addition, customers are also advised to avoid using easy-to-hack words such as "Password01!", Qwerty11? or Critificate.10.

Danamon also emphasized the importance of changing PIN and Password regularly, not storing PIN and Password information in places that are easily accessible to others, and avoiding oversharing on social media, especially when making payments with cards.

When transacting, customers are advised to close the EDC machine or ATM when entering a PIN and ensuring the card is always held by itself, not brought by other parties.

The Danamon also continues to be committed to providing protection against customer data through consumer protection initiatives according to the provisions of the regulator. For example, we provide comprehensive training for frontliners to provide good service and education to customers regarding maintaining personal data. Customer security is also further enhanced with two-factor authentication services such as OTP and biometrics for digital transactions, as well as channel diversification for PIN and Password replacements through branch offices, call center via Hello Danamon, and D-Bank PRO applications, Andreas explained.

Danamon juga menambah lapisan perlindungan dengan menyediakan fitur bungkir sementara untuk Kartu Debit, Kredit dan Charge Danamon melalui aplikasi D-Bank PRO serta layanan blockir permantan dengan menghubungi Hello Danamon.

If a customer needs a replacement card on the card that has been blocked, they can apply through a D-Bank PRO for Danamon Debit Card and through Hello Danamon for Credit Card and Charge Danamon.

Danamon reminded customers that all communication is only done through official channels. To ensure transaction and communication security, customers can contact various official channels such as Call Center Hello Danamon at 1-500-090 (domestic) and [phone] (outerland) who are ready to serve customer questions and complaints. Danamon also has official accounts on various verified social media platforms, such as:

Facebook: Bank Danamon (the account is verified with a blue tick)men X: @danamon (the account is verified with a yellow tick) and @hellidanamon Instagram: @mydanamon (the account is verified with a blue tick) and @lifeasdanamonersure YouTube: Bank Danamonel LinkedIn: PT Bank Danamon Indonesia Tbk (the account is verified with the ash tick)

Lebih lanjut mengenai modus penipuan dan cara menghindarinya yang dikemas dalam edukasi # Jangan Kasibelah, dapat diakseskan melalui situs resmi Danamon di bdi.co.id/jangankasihcelah.