There Have Been No 2 Months, OJK Has Received 7,183 Complaints About Pinjol

Chief Executive of the Behavior Supervisory of Financial Services Business Actors, Education and Consumer Protection OJK Friderica Widyasari Dewi. (Photo: Doc. Antara)

JAKARTA - The Financial Services Authority (OJK) received 7,183 complaints on the Consumer Protection Portal Application (APPK) regarding the financial technology industry (fintech) or online loans (pinjol) from January 1 to February 23, 2024.

"If we look at the APPK, from January 1 to February 23 this year, the number of fintech complaints, this is loan, reaching 7,183," said Chief Executive of the Behavior Supervisory of Financial Services Business Actors, Education and Consumer Protection OJK Friderica Widyasari Dewi during a press conference on the results of the Board of Commissioners (RDK) Meeting in February 2024 in Jakarta, quoted from Antara, Tuesday, March 5.

According to him, consumer complaints generally regarding the behavior of billing officers. Then, external fraud or account breaches and delays in transactions.

Meanwhile, complaints that came in regarding credit cards were 2,200 complaints. Just like the loan complaint, credit card complaints are also mostly related to the behavior of billing officers.

Other complaints about data differences in the financial information service system (SLIK) and the rebuttal to the number of transactions, where consumers receive bills even though they do not feel like they are making transactions.

Overall, from 2023 to February 23, 2024, OJK has received 380,758 service requests through the Consumer Protection Portal Application (APPK), including 27,283 complaints.

In addition to fintech complaints, 12,420 came from the banking sector, 5,142 came from the financing company industry, 1,820 came from the insurance industry, and the rest were services in the capital market sector and other Non-Bank Financial Industry (IKNB).

In terms of eradicating illegal financial activities, OJK together with all members of the Illegal Financial Activity Eradication Task Force (Satgas PASTI) continue to improve coordination in handling illegal online investments and loans.

From January 1, 2023 to February 13, 2024, the PASTI Task Force has suspended 3,031 illegal financial entities consisting of 40 illegal investments, and 2,481 illegal online loans.

As of February 26, 2024, complaints from illegal entities received were 3,296 complaints, including complaints on illegal loans as many as 3,121 complaints, and 175 illegal investment complaints.