OJK And The Ombudsman Strengthen Public Services For The Financial Services Sector

OJK illustration (Photo: Doc. Antara)

The Financial Services Authority (OJK) and the Ombudsman of the Republic of Indonesia (Ombudsman RI) have agreed to strengthen cooperation in organizing public services in the financial services sector.

The synergy is stated in the Memorandum of Understanding signed by the Chairman of the OJK Board of Commissioners Mahendra Siregar and the Chairman of the Indonesian Ombudsman Mokhammad Najih as well as the Cooperation Agreement signed by the Chief Executive of the Behavior Supervisory of Financial Services Business Actors, Education and Protection of OJK Consumers Friderica Widyasari Dewi and Indonesian Ombudsman Member Yeka Hendra Fatika.

Strengthening cooperation with the Indonesian Ombudsman is expected to improve the quality of public services in order to prevent mal-administration in every public complaint that goes to the OJK. This is also one of the OJK's efforts to strengthen the protection of consumers in the financial services sector.

The cooperation between the OJK and the Ombudsman of the Republic of Indonesia includes socialization and education activities in the financial services sector, including joint implementation of public services between the OJK and the Indonesian Ombudsman. The collaboration can be in the form of seminars, training, and focused discussions on standards and efforts to optimize public services to the public.

"We want to see that the coordination and cooperation have really reached an implementative level, no longer in the formal order. Hopefully, the cooperation that we have established and will continue to be built in the future will run smoothly and become the best recognition for all of us for the progress of the homeland and nation," Mahendra said quoting a written statement, Thursday, October 12.

Meanwhile, the Chairman of the Indonesian Ombudsman hopes that the strengthening of cooperation with the OJK can continue to improve services to consumers, especially in the financial services sector.

"Through this collaboration, it is hoped that we will solve each of these problems more quickly, better, so that the expectations of the community can be fulfilled properly without fraud, without any deviation from procedures so that the quality of governance rather than the implementation of our public services will be of higher quality," said Mokhammad Najih.

The agreed scope of cooperation and coordination includes:

1. Coordination in order to improve the quality of public services related to the financial services sector according to their duties, functions, and authorities;

2. Provision, exchange, as well as utilization of data and/or information;

3. Socialization and financial education as well as the implementation of public services;

4. Improved competence and capacity of human resources; and

5. Other areas of cooperation that are agreed upon are in accordance with the authority and provisions of the legislation.

OJK proactively will continue to increase efforts to strengthen consumer protection and accelerate the handling of complaints related to obstacles experienced or public information needs related to financial products and services.