JAKARTA - On Wednesday, October 25, FedEx Corp announced that its express shipments in the United States may experience delays due to previously occurring disruptions to the Federal Aviation Administration (FAA) information technology system.
FedEx's flagship express service uses planes to deliver overnight shipments. The company said late deliveries due to the disruption did not meet the requirements for refunds or credit.
"There can be a potential delay in package deliveries across the United States with a commitment to delivery on October 25, 2023," the FedEx said in a service notice.
In an email to Reuters, FedEx said that the IT disruption in their air center in Memphis, Tennessee, was "the FAA issue."
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The FAA notified media that departures were temporarily suspended on Tuesday night due to equipment problems that occurred during the scheduled software update. The FAA also added that operations at air traffic facilities in the Memphis area had returned to normal.
FedEx concurrent pes, United Parcel Service (UPS), whose air center is located in Louisville, Kentucky, told Reuters their flight "goes as expected without any reports of delays."
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