AXA Mandiri Pays Claims Worth IDR 1.073 Billion To Beneficiaries In Tangerang

Photo: Doc. AXA Mandiri

JAKARTA - PT AXA Mandiri Financial Services (AXA Mandiri) continues to maintain its commitment to be a partner for customers in dealing with various life risks, ranging from health risks to death, through payment of claims and benefits. In addition to being a form of optimal service, this is also proof of the benefits of insurance for customers or beneficiaries.

"We have a strong commitment to provide high-quality services to customers, in enjoying the benefits of AXA Mandiri protection solutions and services. Our priority is to provide life and health protection solutions, and continue to provide peace of mind for customers in facing the risks of life," said the Director AXA Mandiri Compliance Rudy Kamdani in his statement, quoted Monday, July 25.

The satisfaction and peace of mind through the life protection provided by AXA Mandiri was conveyed by Husna, the wife of a customer who has Mandiri Sejahtera Mapan Insurance products and Mandiri Prosperous Protection Insurance products. Last week Husna received a claim payment of IDR 1.073 billion from two AXA Mandiri products purchased by her husband.

When she received the payment of the claim, Husna expressed her gratitude and was surprised at the value of the payment she received.

"I didn't expect to get a payment of this size. My husband never told me about this. The late only said that he had bought a good insurance product for himself which later the benefits could be for the children," said Husna.

This customer who lives in Tangerang also claimed to have no difficulty in disbursing claims. When she came to the AXA Mandiri office, said Husna, the staff served quickly and the process was not complicated. No need to wait too long, the payment has been completed.

Not only that, but recently, AXA Mandiri has also paid claims to a number of customers in Denpasar, Bali with a value of more than IDR 450 million.

Meanwhile, in order to continue to improve the quality of services, AXA Mandiri has succeeded in accelerating the digital transformation that has been carried out since 2020. The fruit of this hard work has resulted in various services to help customers meet their protection needs and achieve their financial goals.

One of these successes was the launch of Emma, a comprehensive digital health and insurance service that customers can access through one door. One of the main features presented by Emma is the ease of managing policies that allow customers to obtain information regarding their insurance policy ownership, including premium information, policy status, and customer policy data.

In addition, Emma also presents a hospital directory and VIP services. Customers can also read health articles and take virtual classes, to enrich their knowledge on various health issues, as well as access to various health service merchants. With these various services and features, customers will always be ready to face health risks in the future.

Previously, AXA Mandiri also released digital sales tools (Perfect Solution) that can be used by marketers in explaining various protection solutions to potential customers. In addition, the AXA Mandiri Teleconsultation service has also been launched which can be used by customers to continue to monitor their health conditions by consulting general practitioners and specialists anytime and anywhere, while minimizing the risk of being exposed to COVID-19 because it reduces physical encounters.

The convenience of paying claims, as well as the innovation of digital services, aims to provide optimum satisfaction to customers. AXA Mandiri is also strongly committed to providing optimal solutions in resolving customer complaints.

According to Rudy, all complaints have been handled in accordance with applicable regulations, including taking into account the direction of the regulator. AXA Mandiri has several official communication channels that can be accessed by customers, starting from internal dispute resolution, mediation, and discussion to reach an agreement. If there is a disagreement in the handling of complaints, the dispute resolution can be done through an independent channel, namely the Alternative Dispute Resolution Institution for Financial Services Institutions (LAPSSJK).

"With the spirit of #KnowYouCan, AXA Mandiri will continue to innovate to become a leader in digital transformation, as well as in the protection and health business. The company also continues to take various strategic steps as a form of the company's commitment to be a partner for customers, in order to always protect their future," concluded Rudy.