Telkomsel Successfully Recovered 79.7 Percent Percent Of Services In Disaster Locations

Telkomsel technical team (photo: Telkomsel)

JAKARTA - Telkomsel has managed to recover 5,851 of its total 7,640 sites or about 76.5% of its cellular services and 422,551 of the total 530,502 lines or about 79.7% of IndiHome's services in areas affected by floods and landslides.

In Aceh, West Sumatra, and North Sumatra, Telkomsel revealed that the recovery process was carried out through various schemes, including:

"We are committed to being present in every situation, ensuring that communication services remain available and help the affected communities," said Telkomsel President Director Nugroho, when attending a coordination meeting with the Minister of Communication and Digital Affairs, Meutya Hafid, some time ago.

He added that the recovery of Telkomsel's network was focused starting from the evacuation area, critical location, and continues to be expanded until now, a number of recovery achievements per province as of December 1, 2025:

Nugroho emphasized that his party continues to coordinate with the Ministry of Communication and Digital Affairs, local governments, disaster management officials, PLN, and local stakeholders to ensure communication services remain available.

Not only that, as a form of commitment and concern, Telkomsel also presents a cost-free Sumatra Care Alert Package. This package can be activated 1 (one) time and applies to SIMPATI users, by.U (prepaid), or Halo (postpaid) in affected areas.

Users can choose for a 3GB package of data packages for 7 days, or an option of 300 minutes of phone + 000 SMS to all operators for 7 days. All these packages are provided free of charge.