Member of Commission I of the Indonesian House of Representatives, TB Hasanuddin, welcomed the decision of the Constitutional Court (MK) which requires mobile operators to provide service options so that customers' internet quota is not wasted when the validity period expires. According to him, the decision is an important step in strengthening the protection of consumer rights in the telecommunications sector.
"This Constitutional Court decision is a step forward in providing better protection to the public as consumers of telecommunications services. Internet quotas that have been purchased are customer rights, so there should be a more fair mechanism regarding the use of remaining quotas," said TB Hasanuddin, Saturday, July 24.
TB Hasanuddin said that so far many people feel disadvantaged because the remaining internet quota that is still available cannot be used just because the service activity has expired within a certain period of time.
"Internet quotas are purchased with people's money. Therefore, customers have the right to choose services, either in the form of an extension of validity or other mechanisms that allow the remaining quota to be used in accordance with applicable regulations," said TB Hasanuddin.
The member of the DPR Commission for Communication and Informatics also asked the Ministry of Communication and Digital (Komdigi) together with all mobile operators to immediately follow up on the MK decision. TB Hasanuddin encouraged Komdigi to immediately draft clear implementation rules.
"So that the implementation does not cause confusion in the community," said the PDI Perjuangan (PDIP) politician.
In addition, TB Hasanuddin emphasized that Commission I of the DPR RI would schedule a working meeting with the government, especially Komdigi, as well as telecommunications operators in Indonesia to ensure the readiness of the implementation of the Constitutional Court's decision.
"Commission I of the DPR RI needs to immediately schedule a meeting with the government, especially Komdigi and all stakeholders in the telecommunications sector, to ensure the readiness of the implementation of the Constitutional Court's decision," explained TB Hasanuddin.
According to TB Hasanuddin, this step is important so that the public can obtain certainty regarding the implementation of the Constitutional Court's decision and consumer rights can actually be realized in the field.
"The government together with mobile operators needs to immediately formulate technical regulations that provide legal certainty while maintaining the sustainability of the telecommunications industry. Protection of consumers must go hand in hand with certainty for business actors," he said.
TB Hasanuddin also reminded that the Supreme Court's decision should be implemented in good faith and not followed by new policies that actually burden customers through tariff adjustments and additional costs.
"Don't let the decision that aims to protect consumers be responded to with policies that harm the community. What is needed is more transparent, fair, and customer-friendly service innovation," said TB Hasanuddin.
According to TB Hasanuddin, the Constitutional Court's decision is a momentum to improve the governance of national telecommunications services and increase public confidence in digital service providers. He emphasized, public confidence will grow if consumer rights are truly respected.
"I hope all operators comply with this decision and provide services that are of better quality and oriented towards the public interest," concluded TB Hasanuddin.
As is known, the Constitutional Court (MK) granted a portion of the application filed by online taxi driver (ojol) Didi Supandi and culinary trader Wahyu Triana Sari who questioned the scheme of the remaining internet quota that was burned when the active period ended. Both of them filed a material test against Article 71 paragraph 2 of Law Number 6 of 2023 concerning Cipta Kerja to the Constitutional Court.
In the Decision Number 273/PUU-XXIII/2025, the Constitutional Court stated that Article 28 paragraph (1) in Article 71 number 2 of the Annex to Law Number 6 of 2023 concerning Job Creation is in conflict with the 1945 Constitution conditionally as long as it is not interpreted that telecommunications service providers are obliged to provide service options that guarantee the remaining quota owned by users remain active and can be used according to the formula set by the Central Government.
Based on the Constitutional Court's decision, telecommunications operators are required to provide service options that ensure that the remaining quota remains active and can be used by customers. The Constitutional Court's decision is also considered a breath of fresh air for consumers who have lost internet quotas for years despite having paid, only because the active period of the package has expired.
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