Boot Loop Problem Expands On Galaxy S22 Ultra After One UI 6.1 Update

One UI 6.1 update was released in early 2024 (photo: x @Vetrox360)

JAKARTA Samsung Galaxy S22 Ultra users reported serious problems after the One UI 6.1 update released in September 2024. Although this update brings a more sophisticated AI Galaxy feature and functional upgrade, many users experience problems such as devices that are often jammed or stuck in a constantly boot loop.

One user expressed his frustration, "As a result of this problem, I lost a lot of beautiful documents, photos, notes, and memories."

Complaints from users continue to appear on Samsung's social media and official forums. The reported problems include lagging, random crashes, frozen devices, and repeated reboots. Some users even claim that their device is not usable at all.

The problem was reportedly started after the One UI 6.1-based update installation in September. When seeking help to Samsung's official service center, many users were told that the damage was caused by a "damped" or "burned" motherboard. However, as most of the Galaxy S22 Ultra units are already beyond warranty, users are required to cover their own repair costs, although the update appears to be the main cause.

Previously, similar problems had arisen after the One UI 6.1 update was released earlier this year, which caused Samsung to withdraw the update for repair. Although the new version has been re-released, this issue is back, sparking user disappointment with the stability of Samsung's software updates.

One user explains his experience: "After several AI updates and follow-up patches, I started to experience random reboots and Wi-Fi connection glitches. Initially it was still amenable, but the latest update caused my device to enter the loop boot indefinitely, making my phone unusable."

The user also revealed that the Samsung service center called the motherboard a source of problems, with an estimated repair cost of US$481 (Rp7.8 million). This high cost, coupled with the loss of important data, makes many customers disappointed and feel unappreciated.

This issue raises questions about the reliability of Samsung's software updates, especially when the company promises more Android versions. Until now, it has not been clear whether Samsung will provide a free replacement or other solutions, or still ignore this issue despite the risk of the trust of affected users.