Amazon Can't Fix Kindle Colorsoft Screen Problems Through Software Update

The first color Kindle display (photo: dock. Amazon)

JAKARTA - Kindle Colorsoft, the first e-reader from Amazon, received a lot of negative reviews from its users. The reason is, this device has a yellowing line that changes the color of the screen.

A number of users at Reddit argue that this problem occurs due to an error from the software so that it can be corrected through a software update. When this allegation emerged, Amazon said it was still investigating the problem.

Now, Amazon's spokesperson provides the latest statement regarding the issue of the yellow screen in the Kindle Colorsoft series. Reporting from Engadget, users who find problems on the Kindle Colorsoft screen can apply for replacement or refund.

"Restrictions that see this can contact our customer service team to request replacement or refund and we are making adjustments to ensure that new devices will not experience this problem," an Amazon spokesperson said.

With the emergence of this statement, it can be ascertained that Amazon cannot fix the problem through software updates. Therefore, the company directs Kindle Colorsoft users to create complaints regarding problems on the screen.

After Kindle Colorsoft reportedly had a yellowing line that interfered with the screen, Amazon immediately stopped sending the readout device. The company needs to take care of unit replacement while ensuring the quality of the device to be sent.

Although reports about the yellow line continue to emerge, Amazon emphasizes that this problem only occurs to few users. The company never explained how many devices had been returned due to problems on the screen.