Google Cloud And ALVA Collaboration Will Improve Customer Experience With AI

ALVA and Google Cloud collaboration (photo: Google)

JAKARTA - Google Cloud announced its latest collaboration with electric vehicle company two-wheeled ALVA, to improve customer experience, loyalty, and demand for their vehicle.

With this collaboration, ALVA will leverage Google Cloud's expertise to drive innovation on four main pillars, namely advancing R&D efforts, increasing customer service teams with personalized customer insights, increasing sales staff productivity, and increasing marketing efforts through content creation. relevant.

Google Cloud's cloud and AI data technology helps us gain data-based insights, which ultimately accelerates the adoption and demand for electric vehicles, said Purbaja Pantja, CEO, ALVA on Google's official blog, Monday, September 30.

Later, ALVA will integrate their various data sources, from ERP systems to IoT sensors, into one integrated data platform using Google Cloud BigQuery.

ALVA will also integrate its data platform with Vertex AI to analyze data and gain valuable insights to improve R&D, customer experience, and marketing.

Thus, Google Cloud's solution will allow ALVA's Business Intelligence team to reduce the required time to access data significantly, from 80 percent to about 25 percent.

Our collaboration with ALVA illustrates how leading data and AI analysis can help businesses stay ahead in the face of disruption. We are proud to be able to contribute to accelerating Indonesia's transition to reducing emissions," concluded Fanly Tanto, Country Director, Google Cloud Indonesia.