The Life Score Successfully Cuts Costs Up To 50 Percent By Applying GenAI

(Ki-Ka) Founder and CEO of Skorife Ongki Kurniawan, Founder and COO Skorif Karan Kheetan (photo: ScoreLife)

JAKARTA - SkorLife, a leading fintech company in Indonesia, said it managed to cut operating costs by 50 percent and significantly increased the user experience.

In the album episode of AC Ventures' mainstay podcast, Indonesia Digital Deconstructed, CEO and Co-Founder of Score Technologies Ongki Kurniawan emphasized how the use of GenAI has brought about major changes in the company.

"Because customer service accounts for 40 percent of its total operational costs, the introduction of the assistance of GenAI has been a breakthrough," said Ongki.

According to Ongki, AI-driven conversational interfaces can provide more personalized financial advice based on transaction history and spending patterns, optimizing the company's resources for further innovation.

"It's not just about understanding someone's credit score, but also providing knowledge to individuals to make the right financial decisions, thus supporting people who are more financially aware," he added.

In the future, SkorLife is committed to expanding its impact by adopting open banking initiatives in Indonesia, which will facilitate smooth data exchange between banks, financial institutions, and third parties, creating a more integrated and easy-to-use financial ecosystem.

This integration will also allow non-financial companies, such as large e-commerce platforms such as Shopee, Tokopedia, Bukalapak, and others, to take advantage of these data.