JAKARTA - PT Kereta Api Indonesia (Persero) or KAI noted that 10.3 million passengers used a face recognition system that replaced physical paper tickets for the boarding process.
KAI President Director, Didiek Hartentyo, said that apart from being environmentally friendly, face recognition also had a positive impact because it accelerated and made it easier for train passengers to board.
The implementation of face recognition facilitates the boarding process and reduces queues, especially during crowded periods such as the 2024/2025 Christmas and New Year holidays yesterday. Since it was launched on September 28, 2022, face recognition has been used by 10,346,090 train passengers on the islands of Java and Sumatra," he said in an official statement, Sunday, January 12.
With the face recognition, according to Didiek, passengers simply do facial scanning at the boarding gate. If your identity, ticket data and other requirements are appropriate, the boarding door will automatically open.
Didiek also explained that the public does not need to worry about data security in the face recognition feature used by KAI because it has implemented the ISO 27001 international standard information security management system regarding Standardization of Information Security Management.
"Name data, NIK, and passenger photos will be stored in KAI infrastructure and only used for the boarding process using a face recognition boarding gate. The data will be stored within one year, after which it will be automatically deleted by system," he said.
In addition, Didiek explained that passengers can also apply for data deletion at any time after registering through the Access by KAI application or by submitting data deletion to KAI through Customer Service officers at the station.
"With this innovation, KAI not only facilitates customer travel, but also supports environmental sustainability through reducing paper waste, which is in line with the SDGs target and supports the celebration of the 2025 Million Tree Movement Day in an effort to preserve the environment," concluded Didiek.
In addition to increasing customer service innovation, continued Didiek, face recognition technology has also contributed to the efficiency of reducing paper waste. Since its launch, KAI has saved 24,634 ticket paper rollers.
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Through facial recognition technology, KAI has saved around IDR 369,503,214 since it was first implemented in September 2022. This effort also contributes to reducing tree cutting for paper raw materials, which is in line with the Million Tree Movement Day," said Didiek.
Didiek said people who are interested in participating in reducing environmental impacts can register face recognition services through the Access by KAI application.
The following is the procedure for registering face recognition via the Access by KAI application:
1. Open the account menu tab on Access by KAI.
2. Select the Face Recognition Registration menu.
3. Check out the registration terms and conditions and click 'Agree' after understanding.
4. Re-examine personal data such as Full Name, NIK, and Birth Date. Click 'Photo Selfie' to complete the verification process.
5. Follow the correct selfie taking provisions. Click 'Take a Photo KTP' to take a selfie.
6. After the selfie and personal data are complete and appropriate, click 'Laftar Now'.
7. Confirm the data provided, then click "Yes, Register" to complete registration.
8. The registration process is successful and complete.
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