Palace: "Report Mas Vice President" Government Program Known To The President

Main Expert Staff of the Presidential Communication Office Prita Laura when delivering a statement at the Vice Presidential Secretariat Building, Jakarta, Thursday (14/11/2024). (ANTARA/Mentari Dwi Gayati)

JAKARTA - The Main Expert of the Presidential Communication Office (KKK) Prita Laura emphasized that the public complaint service "Lapor Mas Wapres" is a program initiated by the government, which of course is known to President Prabowo Subianto.

Prita explained that the program, which was first introduced by Vice President Gibran Rakabuming Raka, was not a personal program from Gibran.

"This is not a private vice president program, this is a government program, which means that the President, the approvals and all ministries/agencies under the government are all moving," Prita said as quoted by ANTARA, Thursday, November 14.

Although the "Report Mas Vice President" service was announced to the public via Gibran @gibran_rakabuming's personal Instagram, the program was run by the government and involved President Prabowo Subianto's approval.

Prita said that the public's enthusiasm for the "Lapor Mas Vice President" program was very large because this program was formed to realize the policy of "no wrong door policy".

This means that this service guarantees that reports submitted by the public will definitely be heard and followed up through one definite route.

The "Report Mas Vice President" service was formed so that the government can manage complaints from the public in a simple and well-coordinated manner between ministries/agencies and local governments.

In addition to providing access for the public to be heard directly regarding their problems, this complaint service is also input for the government to take strategic policies.

"People are no longer too far away from the government. With this complaint channel, people are brought closer to the government to get the best service," said Prita.

The "Report Mas Vice President" service at the Vice Presidential Secretariat Building, Vice Presidential Palace, Jakarta continues to open with a schedule Monday to Friday from 08.00 to 14.00 WIB, with quotas per day 50-60 complaints.

Apart from face-to-face or in person, people who want to file a complaint can contact via WhatsApp at number 081117042207.