654 Train Passengers From Surabaya Failed To Depart Due To Semarang Flood

The number of prospective train passengers queued to cancel the departure at Surabaya Pasarturi Station, Thursday (14/3/2024). (ANTARA)

A total of 654 passengers on three long-distance trains (KAJJ) departing from Surabaya Pasarturi Station canceled their departure due to flooding that occurred in the Operation Area (Daop) 4 Semarang.

KAI Daop 8 Surabaya Public Relations Manager Luqman Arif explained that according to data until 10:00 WIB, the three long-distance trains were KA 61 Sembrani Surabaya Pasarturi - Gambir relation, KA 235 Airlangga relation Surabaya Pasarturi - Pasarsenen and KA 229 Ambarawa relations Surabaya Pasarturi - Semarang Tawang Bank Central Java.

As a result of the cancellation, he continued, based on data until 10:00 WIB, as many as 654 customers had to cancel leaving.

"For details, there are 73 train 61 Sembrani, 235 Airlangga 432 customers and 149 Ambarawa trains," Luqman said as quoted by ANTARA, Thursday, March 14.

He appealed to passengers who have tickets to immediately carry out the cancellation process at the departure station counter.

"It will be replaced with a 100 percent return fee, but outside of the message fee," said Luqman.

As compensation for customers, his party has provided a Service Recovery in accordance with applicable regulations.

"Starting from providing snacks and heavy and drinks, cancellation of tickets is 100 percent outside of the message fee up to D+7, to customers whose trips are diverted using bus or other trains," said Luqman.

"Prospective customers who experience the impact of this operational disruption have been notified of changes in the operating pattern via SMS or Whatsapp blast," he added.

Previously, a number of long-distance trains from Jakarta to Surabaya experienced delays of up to two to three hours from their supposed schedule, due to flooding in the Operation Area (Daop) 4 Semarang.

The trains that experienced delays were KA Jayabaya, KA Sembrani, KA Pandalungan, KA Majapahit, KA Argo Anggrek, KA Harina, KA Gumarang with the aim of Surabaya Pasarturi Station.