PDIP And PSI Appreciate Ahok's Era Complaint Desk Is Activated Again By Acting Governor Of DKI Heru Budi

The complaint desk on the terrace of the DKI City Hall was reactivated after Anies Baswedan's term as DKI Governor expired. (Spc)

JAKARTA - Acting (Pj) Governor of DKI Jakarta Heru Budi Hartono who reactivated the complaint desk service at DKI City Hall was appreciated by the DKI Jakarta DPRD from the PDIP and PSI factions.

Secretary of the PDIP Faction of the DKI Jakarta DPRD Dwi Rio Sambodo views that this can increase the hopes of the residents for handling the problems they are experiencing.

"Appreciating the reactivation of City Hall as a place for citizen complaints. This is a bright light when all complaints are handled in a real and felt way for the citizens. The key is execution, not small talk," Rio said in his statement, Wednesday, October 19.

Meanwhile, Secretary of the PSI faction of the DKI Jakarta DPRD, William Aditya Sarana, assessed that the tradition that was carried out by the DKI Provincial Government when led by Basuki Tjahaja Purnama alias Ahok needed to be continued.

Although residents can complain through the JAKI application, it is also necessary to open a direct complaint option. Given, people do prefer to complain directly.

"Regarding good traditions, of course, it must be continued, listening to residents' complaints is part of the obligation of the DKI Provincial Government. Not only listening but resolving what is being complained is also their duty," said William.

What is clear, William continued, is that Heru Budi's subordinates must be able to follow up on all public complaints that are reported to the complaint desk.

"In the future, we will see from the number of complaints from residents to the city hall, whether it is also in accordance with the follow-up actions taken by the provincial government to resolve the problems complained of," he said.

Starting Tuesday, October 18, DKI Jakarta City Hall has again opened a complaint desk service for Jakarta residents. Residents can go to City Hall to complain directly every Monday to Thursday from 08.00 to 09.00 WIB.

In the past, tables and chairs as a citizen complaint service were implemented during the Ahok era when he was governor of DKI Jakarta replacing Joko Widodo (Jokowi) who took the throne as President.

When Jokowi became the Governor of DKI, residents' complaints to the DKI Provincial Government were made via short messages. The mechanism by activating a number of mobile phone numbers began in September 2014. Ahok as Jokowi's representative in DKI at that time also initiated a team to respond to citizen complaints called Response Public Opinion.

When Jokowi officially became head of state, Ahok changed the complaint mechanism by presenting tables and chairs on the terrace of DKI City Hall. Residents can immediately issue their complaints at the table by going to the City Hall.

When Anies Baswedan served as Governor of DKI, the complaint table and chairs were removed on the grounds that residents could complain at the sub-district and sub-district offices. Residents can also complain online via the JAKI application.

Heru explained that this citizen complaint desk service will be carried out by ASN representatives of mayors from all regions in turn. All complaints submitted by residents, continued Heru, will be followed up by each regional work unit (SKPD) at the city level.

"I ask representatives from the mayor, assistants, they will take turns later, it will be arranged who is on picket from 8 to 9," said Heru.

"After that, bring what was discussed by the people here, their complaints, and later they will be brought to their respective regions and discussed," he said.