The Organizational Structure Of Front Offices In A Complete Hotel With Its Duties

Illustration of hotel reception (Unsplash)

YOGYAKARTA In the hospitality world, front office is not a position that can be underestimated. Even the structure of the front office organization is quite complex. This article will discuss information regarding this position in the hospitality world.

Reporting from the setupmyhotel, front office is the most important part of each hotel. The position of front office determinant has the responsibility to give greetings to guests and ensure guests stay comfortably. To achieve this goal, front office has a different organizational structure with its own responsibilities.

Hotelsandhotelier sites divide the structure of front office organizations into several charts including their duties and responsibilities.

The top position in front office is Front Office Manager. This position is responsible for the department as well as reporting directly to the Operations Manager or hotel General Manager.

In general, this position has a role in monitoring and managing all aspects of front office operations so that guests are truly satisfied with hotel services. Front Office Manager must be able to lead and manage the team starting from receptions, guests, bell staff, and night auditors.

The second rank in the front office organizational structure is the Front Office Assistant Manager. As the name suggests, this position is tasked with supporting the Front Office Manager's work in daily operational supervision including supervising front desk staff, steward staff, and other front office personnel.

Assistant Front Office managers also help ensure that guests receive services well during stay-time from check-in to check-out processes.

This position is responsible for providing memorable services for guests in various ways, one of which is how he communicates with guests during the stay, how to welcome guests, and so on.

Guest Relations Manager & Executive is also a liaison between guests and the hotel. When guests encounter problems or have complaints, Guest Relations Manager & Executive will fulfill guest complaints.

Reservation Manager or Reservation Manager is responsible for matters relating to hotel revenue and profitability. The Reservation Manager oversees ordering or reservation assistants correctly and accurately, including connecting with room availability or arranging cancellations.

Night Auditors have a role in maintaining operational efficiency, financial accuracy, and satisfaction of guests during curfews. Night Auditors also audit finances for daily transaction reconciliation, including room fees and other sources of income. They also help make daily income reports and report them to interconnected management and depotmen.

This structure is very important because it is tasked with ensuring that guest services and requests run well. They supervise and ensure guests get fast, polite, and personal services.

Receptionists at 5-star hotels have a very important role because they intersect directly with guests. They are responsible for providing direct services and information. The job of receptions includes welcoming guests, helping check-in and check-out processes.