BNI Targets Return of Customer Funds in Aek Nabara Tuntas This Week

Illustration. (Photo: Dok. Antara)

JAKARTA - PT Bank Negara Indonesia (Persero) Tbk targets the return of funds for BNI customers, members of the Credit Union (CU) of the Parish in Aek Nabara, North Sumatra, which were affected by alleged irregularities in funds of around IDR 28 billion can be completed this week.

Director of Human Capital and Compliance BNI Munadi Herlambang said the settlement was made based on the development of the investigation of law enforcement officers who had provided clarity on the value of the loss.

"We will complete this within this week. We are processing and ensuring this week, Monday to Friday on weekdays we will return it," said Munadi as quoted by ANTARA, Sunday, April 19.

He explained that BNI had made an initial refund of Rp7 billion as a form of good faith to customers.

According to him, the process of returning the remaining funds is carried out by prioritizing the principles of transparency, measurement, and accountability in order to provide legal certainty for all parties.

Munadi said the basis for settlement referred to the results of investigations by law enforcement officers which were the basis for determining the value of losses.

He added that the mechanism for returning funds would be spelled out in a legal agreement agreed to by both parties.

The case, he continued, was first revealed in February 2026 through the results of BNI's internal supervision.

Munadi emphasized that the incident was the act of an individual who carried out transactions outside the system, outside the authority, and outside the official banking procedures.

"The products used in this case are not official BNI products and are not recorded in the Bank BNI operational system," he said.

He also ensured that all customer funds stored in BNI's official products remained safe and were not affected by the event.

Director of Network and Retail Funding BNI Rian Eriana Kaslan added that his party would continue to monitor the completion process until it was completed.

BNI also, he continued, strengthened the internal supervision system and increased financial education and literacy to the community.

"We urge the public to increase vigilance, especially regarding investment offers that are not through official banking channels," said Rian.

Previously, the Financial Services Authority (OJK) asked BNI to immediately complete the settlement of the case experienced by customers at the BNI Branch Office of Aek Nabara, North Sumatra.

OJK also stated that it had summoned the directors and management of BNI to ask for explanations and emphasized that the settlement steps should be carried out quickly, thoroughly, transparently, and responsibly.

OJK then asked the bank to conduct a thorough internal investigation, including an in-depth investigation of compliance, internal control, and governance aspects.