Garuda Indonesia Wins International Recognition At The Skytrax World Airline Awards 2021

Garuda Indonesia aircraft. (Photo: Wikimedia Commons)

JAKARTA - The national airline Garuda Indonesia received several international recognitions at the "Skytrax World Airline Awards 2021" through the company's consistent achievement as the best global airline in the seven leading categories at the event.

The seven categories are Top 15 World's Best Airline, Top 4 World's Best Airline Cabin Crew, Top 5 World's Best Airport Service, Top 20 World's Best First Class Airlines, Top 20 World's Best Business Class Airlines, Top 10 World's Best Economy Class Airlines, to Top 6 Best Airline Staff in Asia.

Furthermore, Garuda Indonesia and its subsidiary Citilink also received a special award by winning the "2021 COVID-19 Airline Excellence Awards". The predicate which is only given to 41 airlines in the world is based on an assessment of the implementation of the best health protocols implemented in all operational service lines of global airlines.

On the same occasion, Garuda Indonesia also succeeded in establishing its existence as the best airline in Indonesia by winning the titles of "Best Airline in Indonesia", "Best Cabin Crew in Indonesia", and "Best Airline Staff in Indonesia".

President Director of Garuda Indonesia, Irfan Setiaputra, said that this achievement has a special meaning for Garuda Indonesia's manifestation to always provide the best flight services in times full of challenges by making the safety and comfort of passengers the company's top priority.

"This award also represents our ongoing commitment in carrying out important fundamentals as a national flag carrier to consistently provide the highest quality flight service accessibility for all service users in the midst of a difficult situation in facing the challenges of today's business performance", said Irfan in his written statement, Thursday 30 September.

"This momentum also adds to our optimism to continue to move adaptively and innovate to ensure sustainable business commitments are in line with our vision of responding to people's needs for safe and comfortable flight services, in line with our service philosophy of always trying to understand the needs of service users, #BecauseYouMatter by bringing them the best flight experience".

Irfan explained that it was a matter of pride for his party in the midst of a pandemic situation that had a significant impact on the aviation industry, Garuda Indonesia was able to bring the nation's identity to the world stage through this achievement of global recognition.

"Of course, this series of achievements is not only the achievement of Garuda Indonesia as a business entity but also a manifestation of the hard work of all Garuda Indonesia employees, the aviation ecosystem which is fully supported by all service users, especially the Indonesian people", he said.

As for Skytrax as an international air transport rating agency from London, England, the Skytrax World Airline Awards 2021 assessment is based on the results of a survey conducted on global airline passengers during the period September 2019 to July 2021.

"We believe that the essence of service quality is the trust of service users in the comfort and safety aspects of flight services. This is what underlies our steps to always align the implementation of health protocols consistently to create adaptive flight quality, with service excellence insight, with a service base that always prioritizes comprehensive service quality for service users from planning a trip to arriving at the destination", concluded Irfan.