KAI Records 114,000 Tickets Ahead Of The 2024 Prophet's Birthday Holiday Sold Out

Illustration (Photo: Doc Antara)

JAKARTA - PT Kereta Api Indonesia (Persero) Operational Area (Daop) 1 Jakarta recorded that 114,000 departure tickets during the long holiday period of the Prophet Muhammad SAW 1446 Hijri on September 13-17 had been sold out.

KAI Daop 1 Jakarta Public Relations Manager Ixfan Hendriwintoko said a number of favorite destination cities for passengers including Yogyakarta, Malang, Solo, Blitar, Surabaya, and Semarang.

Given that the number of passengers may still increase because ticket sales are still ongoing, his party also added a fleet with an Additional 7002A Taksaka Train for Gambir 'Yogyakarta Relations departing from Gambir Station on Saturday, September 14 and Sunday, September 15 at 18.40 WIB.

Regarding the volume of passengers today, he said that the total number of passengers departing from all stations in the KAI Daop 1 Jakarta work area reached 35,500 people, with the highest number from Pasar Senen Station and Gambir Station, namely 16,500 people each and 12,300 people.

He stated that this number increased by 12 percent compared to the previous Friday, September 6, which recorded 31,457 passengers.

"Every long weekend is a moment where the number of train passengers increases significantly," said Ixfan as quoted by ANTARA, Friday, September 13.

In addition to preparing additional trains, Ixfan stated that his party also organized "Sapa Customers" activities to provide a closer experience with customers, listen directly to customer input, and create a positive atmosphere during this long holiday period.

"KAI takes a personal approach to increase customer satisfaction and loyalty, identify their needs and expectations related to rail services, and build a positive image of the company through friendly and supportive interactions," he said.

The "Sapa Pelangkat" activity will be held on September 14-16 focusing on loyal customers, children, and passengers who have birthdays on the train departing from Gambir Station and KA 12 Argo Sindoro, KA 60 Bima, KA 36 Argo Parahyangan, and KA 28 Argo Cheribon.

Lucky customers will get souvenirs as a sign of appreciation and can take pictures with train crews as mementos that can be uploaded on social media with the hashtag #SapaPangganKAI.

This direct interaction is expected to create a positive impression, increase loyalty, and strengthen relations between companies and rail service users. This is also a real step in creating a more personal service culture and prioritizing customer satisfaction," added Ixfan.