PLN Adds 3.5 Million Customers In 2023. Household Group Opinion

Illustration. (Photo: Doc. Antara)

PT PLN (Persero) has successfully recorded an additional 3.5 million subscribers to a total of 89.15 million subscribers in 2023.

With this additional number of customers. PLN earned a net profit of IDR 22.07 trillion in 2023. PLN President Director Darmawan Prasodjo said the growth in the number of customers contributed the most from household rates of 3,223,603, followed by business rates of 181,533 customers.

Meanwhile, the addition of social tariff customers is 72,311 customers, government rates are 28,393 customers, and industry rates are 27,217 customers.

"So that the total PLN customers up to 2023 are 89,153,278 with details of household customers as many as 81,551,325 customers or 91.47 percent of the total customers, then followed by business tariff customers at 4,706,947 customers or 5.28 percent and social tariff customers at 1,993,101 or 2.24 percent of the total customer," said Darmawan, Monday, June 3.

Meanwhile, the total number of customers for the government tariff group was 595,941 or 0.67 percent of the total customer and the industrial tariff was 206,770 or 0.23 percent of the total customer.

Darmawan said the increase in the number of customers in 2023 was supported by the speed of completion of the customer waiting list where the control of the main distribution material (MDU) and the speed of execution of connection were the main keys. With this effort, customer coupling in 2023 can be realized by 3.5 million customer connections.

The trend of waiting lists in 2023 continues to decline. PLN is committed to increasing customer satisfaction, one of the steps taken is that the speed of connection is better from year to year by managing MDU, digitizing connecting monitoring through the Virtual Command Center and optimizing connection executions," he said.

In addition, Darmawan continued, the growth of customers from the household tariff group was also supported by the presence of the Electricity New Installation Assistance (BPBL) program initiated by the Ministry of Energy and Mineral Resources (ESDM) to pre-sesejahtera families spread across the country. Throughout 2023 PLN has connected the BPBL program for free for 131,600 pre-sesejahtera families.

Not only that, PLN also initiated the Light Up the Dream program, which continued to be free of charge to pre-sesejahtera families. The program, which came from PLN employee donations, has succeeded in connecting 20,942 families.

These various strategies to increase the number of customers also contributed to increasing the national electrification ratio (RE) to 99.79 percent in 2023 after previously the National RE touched 99.63 percent in 2022.

'Electricity is a primary need for the community. Therefore, PLN will continue to provide reliable electricity so as to improve the welfare and quality of life of the Indonesian people," concluded Darmawan.