Observer Of The Value Of BTN Bank's Steps Handling Cases Of Employees Committing Fraud Is Right

The new logo is Bank BTN. (Photo: Mery Handayani/VOI)

Banking Observer and Payment System Practitioner Arianto Muditomo has opened their voices regarding the fraud case committed by employees of Bank BTN with the initials SCP and ASW.

Both of them cheat customers by offering loan interest that is not in accordance with company regulations.

According to Arianto, so far the steps taken by Bank BTN have been appropriate by thoroughly investigating to find out the chronology of events, the modus operandi, and the parties involved.

"Then take administrative action against the perpetrators and because the transaction does not involve products, procedures, and bank policies, BTN asks the victim to follow up with the legal process," he said when contacted by VOI, Thursday, May 2.

Arianto assessed that fraud cases by bank staff by promising high interest rates are a serious violation of customer trust and can damage the bank's reputation.

"Therefore, it is important for the management of Bank BTN to take firm and proactive steps to handle the case, protect customers, and prevent future fraud," continued Arianto.

Learning from this case, he continued, BTN has taken the right steps.

Arianto then added that the important thing to do then is prevent future fraud by doing some deviations, among others, by strengthening the bank's internal control system to prevent future fraud.

"Then increase education and financial literacy to customers about fraudulent modes in banking and finally cooperate with relevant authorities to prevent and eradicate fraud in the financial sector," he explained.

Arianto also said that this case can be reviewed legally by looking at the applicable rules, including consumer protection, Bank governance and criminal law.

Just so you know, previously dozens of people occupied Bank BTN Harmoni and held the bank accountable for the loss of their savings.

The case began in October-November 2022.

Some customers place a number of funds in BTN accounts with a total of IDR 7.5 billion.

Then, according to customer recognition, the balance in BTN's account suddenly decreased drastically in February 2023. Customers also felt aggrieved.

Then from the investigation of the victim and his legal team, it was found that the flow of funds from bank employees allegedly flowed to one of the leaders.

On a separate occasion, BTN's Corporate Secretary, Ramon Armando, firmly denied the case of the loss of customer funds at Bank BTN.

"BTN obeys and obeys the applicable laws in Indonesia that bind BTN as a company or officials as citizens. BTN also ensures that it always runs its business according to the principles of Good Corporate Governance (GCG)," Ramon explained.

As for the employees involved in the incident, Bank BTN has taken firm action by dismissing them disrespectfully.

They have also been sanctioned by the authorities.

"The BTN employees involved have been dishonorably expelled and sentenced by the authorities," Ramon said.