Reduce Queues, HK Has No Electronic Money Balance Top Up Service At GT Sibanceh

Baitussalam Toll Gate. (Photo: Doc. Antara)

PT Hutama Karya (Persero) has gradually canceled the electronic money balance refill service at the Sigli-Banda Aceh (Sibanceh) toll gate, in an effort to reduce queues or congestion that often occurs during payments in cash.

"Especially on the Sibanceh Toll Road, since April 1, 2023, the top-up service at the Jantho toll gate from 20.00-07.00 WIB has been abolished and is gradually enforced at other toll gates," said Head of the Sibanceh HK Toll Road, Totok Masyadi, quoted from ANTARA, Monday, November 27.

He explained that non-cash payments or electronic money on toll roads in Indonesia were implemented with the aim of cutting payment transaction times on toll roads to minimize queues or congestion.

Therefore, his party continues to educate the public regarding the adequacy of electronic money balances before the user enters the toll road, and reduces the cash refill service to HK-owned toll road users.

"With the elimination of cash top-up services, toll road users must get used to checking and filling out electronic money card balances first before entering the toll road, considering that this top-up cash service is only a supporting service if there is a card that lacks balance," he said.

He added that the culture of ensuring adequacy of balances for Sibanceh Toll road users is still relatively low. Users who top up cash at all Sibanceh Toll gates amounted to 36 percent, from the average daily traffic volume in October 2023.

Therefore, his party continues to urge toll road users to always check the adequacy of card balances before entering the Sibanceh toll road, in order to avoid the process of charging card balances at toll gates that take time and cause queues.

He hopes that all toll road users are familiar with the regulation and make it a new culture, so that transaction times on toll roads are shorter and do not interfere with the comfort of other road users.

"In addition, cards can also not only be used on toll roads, but also payments for other public transportation as well as other private spending," he said.

The Trans Sumatra Toll Road (JTTS) construction project for the Sigli-Banda Aceh section has a length of 74.2 kilometers which is divided into 6 sections, namely section 1 Padang Tiji-Seuliemum (25 km), section 2 Seuliemum-Jantho (6 km).

Furthermore, section 3 Jantho-Indrapuri (16 km), section 4 Indrapuri-Blang Bintang (14 km), section 5 Blang Bintang-Kuta Baro (8 km), and section 6 Kuta Baro-Baitussalam (5.2 km).

Five of the six sections are already operational. Three of the sections operate with the imposition of tariffs, namely section 2, section 3, and section 4, while sections 5 and 6 are not yet effective. Section 1 is still under construction.