Be Careful The Mode Of Fraud Through Fake Call Centers

Photo: Doc. Danamon

Social engineering or social engineering is a form of threat aimed not at computer systems, but at users, namely humans. The number of frauds in the form of social engineering requires the public to be more vigilant and thorough.

Mistakes, fraudsters can trick customers into exploiting personal information and accessing customer financial data. These attacks can occur online or offline, or a combination of both.

Recently, a fake call center has been found which is claimed by a fraudster as Danamon's call center. Fraudsters place false information about Danamon's call center on Google Maps to trick potential victims who want to search for Danamon branch addresses and contactable phone numbers.

The victim also contacted the fake call center and was directed by the fraudster to continue the conversation via WhatsApp chat. After that, the fraudster sends a file.apk which when clicked gives access to customer data at the bank so that the fraudster can free up the victim's savings balance.

"Along with the development of technology and digitalization, banking crimes are also increasingly prevalent with increasingly diverse modes. Therefore, Danamon appealed to all customers and the public to protect personal data by always being careful and vigilant, and not carelessly submitting information related to personal data to parties who cannot be proven to be true," appealed to Service Quality & Contact Center Head, PT Bank Danamon Indonesia Tbk, Kristiani Siwi, in a statement, Tuesday, September 12.

"Regarding the fraud mode using this fake call center, customers and the public are expected to find and confirm the call center number of a company in a trusted source, such as Call 108, or other official media including the company's official website. It is also important to note that Customers do not carelessly click on suspicious files sent via e-mail, WhatsApp, or SMS," he added.

The Danamon call center, called Hello Danamon, is one of the channels for customers to obtain information about products and services, as well as submit complaints. In order to meet expectations and provide the best solution to customers, Danamon always provides briefing in the form of qualified and sustainable customer service capabilities to Hello Danamon agents. The methods carried out include through Service Development training, and various programs and activities to improve capabilities and insight, engagement, as well as providing motivation and appreciation for outstanding agents.

If customers have questions or need further assistance related to banking, customers can contact Hello Danamon call center at 1-500-090. Keep in mind that Danamon has never asked customers for personal data, either password, PIN, or OTP (One-Time Password). Hello Danamon officers will only ask customers for personal data if the customer makes a call center to submit a specific request for assistance or complaint.

The entire official communication of Danamon is only carried out through the following official communication media: bagai WhatsApp: Danamon Chat 0858-1-500-090 (verified account with a green tick)men Facebook: Bank Danamon (the account is verified with a blue tick)men Twitter: @danamon (the account is verified with a blue tick) Instagram: @mydanamon (the account is verified with a blue tick) YouTube: Bank Danamon LinkedIn: PT Bank Danamon Indonesia Tbk