PLN Greater Jakarta Focuses On Customer Satisfaction Through Yantek Optimization

PLN focuses on customer satisfaction. (IST)

JAKARTA - In the last two years, PLN's Greater Jakarta Distribution Main Unit (UID) has implemented 'Optimization' Yantek (Technical Service) as the main strategy to increase customer satisfaction through digitization. This approach succeeded in bringing positive changes in services provided to customers.

Through Yantek Optimization, PLN customers can directly monitor the extent to which reports on their complaints are responded to and resolved by PLN through the PLN Mobile application. In October 2023, PLN customers' complaints were recorded to be resolved in an average time of 39.12 minutes better than the target. This duration is also shorter than time.

Yantek Optimization culture is a concept that integrates technology, innovation, and optimizes business processes to achieve the best results.

General Manager of PLN Main Distribution Unit Jakarta Raya Lasiran while leading an extreme weather alert rally at the Pluit Reservoir Pump House, North Jakarta on Tuesday (14/11/2023) morning gave directions to Yantek officers to consistently implement 'Yantek Optimization' because fast service to customers is the main thing.

"So Yantek Optimization is an internal culture of PLN, but customers can feel the benefits through PLN Mobile, customers can report and check for themselves where the report is handled, such as our online motorcycle taxi messages," said Lasiran, as stated in a written statement, Wednesday (15/11).

General Manager of PLN UID Jakarta Raya also added that the implementation of 'Yantek Optimization' is a concrete step for PLN to continue to increase customer satisfaction. PLN can measure the performance of Technical Services officers so that it spurs officers to give their best performance in serving customers.

"Hopefully, through the implementation of PLN's 'Yantek Optimization', PLN can continue to increase customer satisfaction and make a positive contribution to the Indonesian community and economy," explained Lasiran.