The Unique Experience Of The Owner Of Rivian R1T, Used For 15 Months Was Even Purchased By The Producer

Rivian R1T. (Doc. Rivian)

JAKARTA - There has been a unique incident experienced by one of the owners of the Rivian R1T electric pickup truck, where the owner has been using this car for 15 months by covering a distance of about 38,624 km. However, the car manufacturer is even willing to buy back at the same price when it is sold. How come?

This electric pickup was launched towards the end of 2020 with the cheapest variant, Rivian R1T Explore was sold at 67,500 US dollars at that time.

Rivian R1T has a maximum power of 754 dk and a torque of 1,200 Nm. Meanwhile, the distance from the 135 kWh battery carried by Rivian R1T is able to reach a distance of 483 km.

Rivian R1T, advertised as an adventure electric pickup truck, turns out that in his daily life he is also able to become a reliable work vehicle. This is evidenced by Mitch Dumke, an owner of Rivian R1T who uses this electric truck for various activities, ranging from pulling trailers, bringing equipment, to handling all the challenges on his farm.

Although R1T proved to be a great work truck, reported by InsideEVs, November 19, Mitch admitted that not everything went smoothly. Four times, he had to pull his truck due to problems with the driving system or parking brakes that made the vehicle unable to operate.

But what's interesting is that according to Mitch, Rivian's customer service in the US is very good. Every time a truck experiences problems, Rivian quickly provides tow trucks, offers credit for a return trip by Uber or Lyft, and gives rental cars to truck owners.

However, after several damages, from the damaged tub cover in the first few months and the engine hood cover that didn't want to be closed after the button was pressed, Mitch decided to talk to Rivian.

In the end, Mitch resold R1T at full prices to Rivian. This decision was taken because the problems he experienced were not resolved during the service visit.

Despite experiencing several problems, Mitch still recommends Rivian R1T. According to him, the case he experienced may have been an incident of only one unit he bought, and he believes that Rivian has learned from these mistakes.